Lead Bartender Kitchen by Wolfgang Puck - 2nd Shift - Full Time

Job Description

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with 2nd shift hours. Weekend availability required.

This position is eligible for full benefits (medical, dental & vision), Daily Pay, 401K, paid vacation, tuition reimbursement, free downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Coordinate staff working in the bar. Assists management in maintaining inventories and par levels, ordering bar supplies, developing new recipes, solving customer complaints, managing cash drawers, and organizing special occasions such as parties and private dining events. Must have the ability to effectively manage the different personalities of both staff and guests while ensuring a high level of service. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the restaurant and produce quality service to each guest. Lead the bartending team.

ESSENTIAL FUNCTIONS

• Possesses full beverage and cocktail knowledge including garnishment, beer, spirits, and wine.
• Able to memorize menu items, their builds, and recipe specifications.
• Studies and utilizes all standard cocktailing and bar techniques, as well as researches new cocktailing trends and techniques.
• Actively works bar shifts including areas such as service well, bar rail, table service, and food running.
• Is aware of events in the local area. Is able to make recommendations for our guests.
• Generates additional revenue by offering ideas to management and suggestively selling to guests.
• Displays a sense of urgency and the ability to resolve any guest concerns or department issues independently.
• Strives to exceed guest satisfaction and provides the best possible service by utilizing AHC guest service standards.
• Utilizes time well and is productive throughout the entire shift while meeting department standards.
• Must be TIPS certified and properly card guests who order alcoholic beverages.
• Follow and maintains all Health Department Specifications.
• Knows the hotel's recycling policy and where to recycle items for the department.
• Follows the AHC safety standards of The Amway Grand Plaza Hotel.
• Oversees all bar service area(s) including main bar, patio bar, and private dining mobile bar.
• Oversees all bar storage area(s) including liquor cage, walk in cooler, and bar cart.
• Ensures the proper flow of service through the bar area(s) by making sure they are well stocked and set up for success.
• Maintains restaurant cleanliness and overall deep cleaning of the bar area(s).
• Maintains daily set up and / or breakdown of all bar areas, including all bar food, beer, spirits, and wine.
• Completes daily cleaning duties and side work tasks.
• Keeps work area(s) neat and clean. Can be found picking up trash in public and back of the house areas.
• Participates in the nightly ordering of bar food, beer, spirits, and wine.
• Oversees and executes the quarterly inventories with the bar staff and management team.
• Rotates product first in, first out and records / disposes of expired product properly.
• Monitors bar food and beverage waste while reporting to management.
• Looks for ways to save money by reducing waste and controlling expenses.
• Effectively communicates to all restaurant staff members and those in leadership roles within the department and the hotel.
• Shares information with all restaurant staff regarding any monthy drink specials or stock issues during pre-shift meetings.
• Works with department management team on beer, wine, and cocktail menu ideation, creation, and engineering.
• Leads and trains the staff on new cocktails and other beverages including beer and wine.
• Communicates any needs or areas of concern regarding bar area(s) with management team.
• Attends department manager meetings.
• Performs manager closing duties when needed.

REQUIRED SKILLS

EDUCATION AND EXPERIENCE