What are the responsibilities and job description for the Sales & Events Receptionist position at Amway Grand Plaza Hotel?
Job Description
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a full time position working a Monday-Friday, 8 : 30AM-5 : 00PM EST schedule. This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
This position's main responsibility is to professionally greet and assist both clients and guests for the Sales, Catering and Convention departments. It also requires the additional commitment to assist Sales Managers in administrative duties.
FUNCTIONS / RESPONSIBILITIES
- Provide general administrative assistance to all Sales Managers.
- Handle general client requests in the absence of a Manager and communicate the requests / solution to the Manager involved.
- Greet Guests who visit the Sales Office and Answer phone calls promptly and professionally.
- Create and update internal bookings for the Flannery Meeting Room.
- Complete supplementary tasks in a timely manner as assigned by a Manager.
- Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
- Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
- Train on and daily operate Delphi Meeting systems for AGPH.
- Train on and daily operate CITY Meeting systems for Marriott properties
- Practice safety standards and reports all unsafe conditions.
- Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
- Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
- Maintain an associates attitude, willingness to please guests, ability to get along with co-workers and supervisors.
- Exhibit the ability to follow established guidelines, procedures and policies.
- Sustain a good record of attendance and punctuality at work.
- Adhere to prescribed grooming and appearance standards.
- Display a willingness to perform other duties as assigned.
QUALIFICATIONS
EDUCATION and / or EXPERIENCE
