What are the responsibilities and job description for the The Kitchen Counter Server - 1st Shift - Part Time position at Amway Grand Plaza Hotel?
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a full time position with early 1st shift hours. Weekend availability is required.
This position is eligible for full benefits (medical, dental & vision), DailyPay 401K, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.
Overall Responsibilities
Include the following but other duties may be assigned
- Execute timely and courteous service to guests in his/her own station and also for other tables in the restaurant, following strict adherence to Wolfgang Puck policies and procedures
- Follow the exact Busser Sequence of Service procedures as outlined by Wolfgang Puck policy at all times
- Assure and maintain highest standard of service, sanitation and hospitality
- Work in clean, sanitary manner keeping service stations clean during shift and thoroughly cleaned and organized for the next shift
- Perform “in-house” janitorial cleaning at close of business or prior to opening as directed by manager (if applicable)
- Work closely with store management and other employees to hospitable experience
- Be properly dressed in uniform and maintain a clean, professional appearance throughout shift
- Help train new employees and managers using up-to-date policies, procedures and techniques
- Practice and teach safe/sanitary handling of knife safety and any other equipment used
- Promote the WELL philosophy
- Attend all meetings and seminars as directed by Manager
Shift Duties
- Set-up/break-down and continual maintenance of dining room
- Set-up/break-down and continual maintenance of service stations and dirty dish area of dish-room
- Sanitation of service stations, silverware, booster seats, high chairs, and FOH floors
- Attend pre-shift meeting
- Maintain restroom and front entrance cleanliness during shift by checking every hour for cleanliness and supplies
- Assist dishwasher in keeping area organized. Empty trash containers at service stations as needed
- Assist servers with beverage delivery and refills, and food delivery when necessary
- Perform table maintenance, cleaning and re-setting
- Happily assists other employees in their tasks
- Perform station opening/closing and side work duties each shift, and check out with manager
Communication
- Encourage and praise trainees for good performance
- Be patient with trainees’ questions and different levels of experience
- Be aware of posted information from previous pre-shifts and follow through accordingly
- Communicate any food that has to be re-made, or thrown out for any reason to the expediter
- Communicate any irregularities, 86’s or other pertinent information to the manager
- Notify the manager of any guest complaint no matter how small it may seem
- Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service
Leadership
Demonstrate leadership by displaying your job expertise, flexibility, positive attitude, initiative, organization, communication skills and enthusiasm
Experience Requirements
Three to six months experience required
