From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.
This is a full time position with 1st shift hours. Weekend availability required.
This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
Creating guest's satisfaction by ensuring the 4-Diamond cleanliness of each guest room.
DAILY RESPONSIBILITIES
- Timely clean and re-stock all areas of the guest room per established quality standards using a vacuum, broom, department-issued cleaning chemicals
Clean checkouts at a 33 minute per room pace
Clean stayovers at a 24 minute per room paceTimely address guest complaints and / or requests with professionalism and patience within a ten-minute time frameAccurately follow the workflow provided by the supervisors, expediters, and Ipad to complete the daily assignment and production standards, which can range from 14 up to 19 rooms per 8-hour shift.Timely report maintenance issues in rooms through the use of your issued IpadMove and arrange furniture per established standardsKeep cart well-stocked, tidy, and clear of unapproved items at all timesAttend all mandatory departmental meetingsBend, stoop, stand, and walk for the duration of the shiftLift at least 50 lbsArrive to work on time and prepared to start shift on any day scheduledTimely complete all daily responsibilities / cleaning task list per established quality standardsCommunicate effectively and timely with floor supervisors and housemen on needs and progressTimely and accurately perform any other tasks as assigned by the inspectors, supervisors, or managersClean all guest rooms on daily assignment within allotted time and within established quality standardsMake beds per established quality standardsClean all areas of bathrooms per established quality standardsComplete daily projects as assignedUse and maintain equipment properly per established safety and quality standardsMaintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms per established safety and quality standardsCommunicate daily with team leaders, housemen and managersTimely report all damage to team leader or managersTimely report and hand over personal property left by guestsUse all chemicals properly and safely as required by product safety labels and OSHA standardsPerform deep cleaning as assigned per established quality standardsMaintain linen properly and per established quality standardsMaintain guest rooms to standards set by managementMaintain hotel assets at all timesWork in a fast paced, busy, and occasionally noisy environmentAble to work with frequent dirt, dustAble to work with occasional smoke Timely report guest violations of established policiesSafely maneuver and control housekeeping cart, which requires exerting 50 lbs. of forceAny and all other duties assigned by managementESSENTIAL SKILLS
Able to work alone or in a team atmosphereExcellent customer service skillsEffective listening skillsProfessionalOrganizational skillsAble to work and adapt to a fast-paced environmentAble to work in a busy and occasionally noisy environmentAble to work with frequent dirt, dust, and fumesAble to work varied shifts, including weekends and holidaysDetail OrientedAble to attend departmental meetings.Always look for ways to assist guests and go above and beyond to provide guest service.Able to reads or listen to Daily Beat.Able to reads and understand all memos that pertain to the housekeeping department.Able to bend, stoop, stand, and walk long distances for the duration of the shiftAble to lift at least 50lbs repetitively.Able to complete all daily responsibilities / cleaning task list.Able to use a multitude of designated chemicals to clean the assigned areas.Able to work independently and follow directions as assigned by supervisorsAble to complete standards according to established proceduresMeet guest satisfaction by cleaning at a 96% cleanliness standardAble to complete 14 vacant dirty rooms within an 8-hour shift : 14 showers, 14 tubs, 14 toilets, 14-28 bedsEDUCATION and / or EXPERIENCE
High school diploma or equivalent preferred, related experience is preferred.
At least one year of Hotel Housekeeping experience.
