Claims Support Specialist

Position: Claims Support Specialist Location: Metairie, LA Job Id: 5644 # of Openings: 1

Company Summary

The American Equity Underwriters, Inc. (AEU) (An Amwins company) is the program administrator of the American Longshore Mutual Association, Ltd. (ALMA), a group self-insurance fund authorized by the U.S. Department of Labor to provide USL&H coverage for the liabilities of its members under the United States Longshore & Harbor Workers’ Compensation Act.

With decades of experience in the maritime industry and a strong commitment to our members, AEU is the leading specialist in USL&H. We’ve helped make safety a priority for waterfront employers for more than 20 years — and we’re determined to help our members continually reduce risks for the benefit of their employees and our industry as a whole.

Job Description

The Claims Support Specialist position is responsible for providing administrative support to staff and customers regarding claims-related inquires and requests.

Job Responsibilities

• Generate ad hoc reports as requested by management.
• Process loss run requests from insured parties and brokers.
• Distribute California-related correspondence, including Proof of Service documentation.
• Review and sort incoming documentation from state carriers for potential new claims.
• Accurately input, transcribe, and maintain records in both written and electronic formats.
• Compile, code, categorize, calculate, and verify data to support information processing needs.
• Communicate effectively with supervisors, peers, and subordinates via phone, email, written correspondence, and in-person interactions.
• Receive, document, and manage injury reports submitted by clients.
• Open, process, and digitally file all incoming mail.
• Create and revise documents using Microsoft Office and other designated software platforms.
• Ensure all internal and external communications—emails, faxes, and letters—are properly attached to the corresponding file.
• Prepare and dispatch packages via UPS, FedEx, and other courier services.
• Sort and manage all incoming and outgoing mail in a timely manner.
• Date-stamp and organize all file attachments to ensure accurate recordkeeping.
• Analyze data to identify trends, root causes, and actionable insights.
• Establish and execute work plans by prioritizing and organizing tasks to meet departmental goals.
• Exercise sound judgment to evaluate information and resolve issues efficiently.
• Maintain current knowledge of relevant industry practices and integrate new information into daily operations.
• Perform general clerical functions including photocopying, faxing, mailing, scanning, and filing.
• Execute additional administrative tasks and special projects as assigned by the Administration Manager.
  
  

Qualifications And Skills

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in a claims or related administrative environment.
• Proficient in Microsoft Office applications and standard telephone protocols.
• Demonstrated ability to communicate effectively, both verbally and in writing, in a professional setting.
• Strong organizational skills with keen attention to detail.
• Proven ability to manage multiple priorities and adapt to changing workflows and assignments.
• Self-motivated and capable of working independently with minimal supervision.
• Skilled in creative problem-solving and critical thinking.
• Ability to consistently meet established deadlines and performance expectations.
  
  

WORKING ENVIRONMENT

• Employees enjoy a comfortable working environment in a modern-classic office space with beautiful views
• Named one of the Best Companies to Work for in Alabama for five years straight
• Collaborative, positive, and engaging company culture
• Strong tradition of corporate charitable promotion
  
  

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