What are the responsibilities and job description for the Shift Lead position at Amy Cakes Inc.?
Nothing Bundt Cakes Smyrna is currently hiring a Heart of House Shift Lead / Froster.
We're looking for smiling, friendly and super positive employees to bring joy to guests with cake!
The Shift Lead works alongside the Bakery Manager and team members to drive sales and profitability, execute day-to-day responsibilities, and ensure that all aspects of the bakery operation comply with NbC standards.
Perks include:
- Perfect hours for a balanced work schedule; closed on major holidays!
- Employee Discounts on Bundt Cake and Retail
- Casual Uniform
- Fun and joyful environment
Shift leads will typically be scheduled 15-30 hours per week, with at least two opening and closing shifts per week. Shifts times may vary but typically the hours are morning (8am - 2pm), or evening (2pm - 7:30pm).
Bakery hours are Monday-Saturday 9am - 7pm, Sunday 11am - 4pm. Weekend and holiday availability are required.
Nothing Bundt Cakes Core Values:
- Servant’s Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Spirit of a Champion
- Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly, and respectfully.
Accountabilities/Duties:
- Prioritizes the guest experience, models superior guest engagement, and fosters a positive work environment.
- Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
- Supports the Bakery Manager in training team members, directing daily work responsibilities, and providing performance feedback and coaching.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering and sales.
- Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Education, Certifications and Work Experience Requirements:
- Applicants must be 18 years of age or older.
- Must be able to lift up to 50lbs multiple times during shift and be on feet.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
