What are the responsibilities and job description for the Drive Thru Internship position at Amy's Kitchen?
Summary
Summer is just around the corner, and what better way to enjoy it than to intern with Amy’s Kitchen!
We are a family-owned, proudly independent organic food company and Certified B Corporation® whose purpose is to make it easy and enjoyable for everyone to eat well. Amy’s is committed to cooking authentic great tasting food with high quality, meticulously sourced organic ingredients and making them convenient for consumers.
Location: Hybrid Remote in Rohnert Park or Corte Madera, CA
Bay area California compensation range: $18 - 23
Essential Duties and Responsibilities
Project Details:
We are looking for a motivated and detail-oriented Drive Thru intern to support us this summer with the creation and refinement of Standard Operating Procedures (SOPs) related to the Principles of Labor Management. This role will allow you to develop essential skills in writing, labor management operations, and process optimization. You will gain hands-on experience in drafting clear and concise procedures, researching industry best practices, and ensuring compliance with labor laws, all while working in a collaborative environment.
Writing & Documentation Skills:
- Draft clear, concise, and easy-to-follow SOPs, minimizing ambiguity.
- Structure technical documents, ensuring sections such as purpose, scope, roles, responsibilities, procedures, and compliance requirements are covered.
- Ensure consistency in document style, tone, and formatting across all SOPs.
Understanding of Labor Management & Operations:
- Apply basic knowledge of HR and labor compliance, including scheduling laws, overtime regulations, and fair labor standards (e.g., FLSA).
- Assist in workforce scheduling and optimization, supporting staffing techniques, shift management, and peak-hour planning.
- Familiarize yourself with the labor structure in quick-service restaurants (QSR), including front-line staff, supervisors, and drive-thru team dynamics.
Research & Analytical Skills:
- Research industry best practices for labor management and incorporate them into SOPs.
- Analyze labor efficiency metrics such as labor cost percentage, productivity per hour, and sales per labor hour to recommend improvements.
- Benchmark against competitors and ensure that all SOPs comply with relevant labor laws.
Communication & Collaboration:
- Conduct interviews with managers, team leads, and employees to document real-world processes.
- Revise SOPs based on feedback from management and frontline staff.
- Consider training and onboarding needs when drafting SOPs to ensure effective use in employee training and compliance.
Process Mapping & Documentation Tools:
- Create process flowcharts, checklists, and diagrams to simplify steps such as shift handovers and labor cost controls.
- Work with Microsoft Word for documentation and, if applicable, gain exposure to Learning Management Systems (LMS) such as Wisetail.
- Project mentorship with the Manager, Restaurant Support Services.
- Other responsibilities as assigned.
It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy. This includes following all Food Safety and Sustainability programs and participating in all required training.
Qualifications and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
- Attending four-year college or university to attain a Business Administration Bachelor's degree; or already awarded Bachelor’s degree from four-year college or university.
Experience
- Previous work or internship experience in a restaurant environment preferred.
Required Skills
- Self-starter and a team player that will thrive in an entrepreneurial environment with a sense of urgency.
- Strong team player with a collaborative mindset and the ability to work cross functionally across various teammates, leaders, and departments.
- Excellent communicator, both written and verbal, able to clearly convey ideas and instructions.
- Proactive and hands-on approach to problem-solving and project execution.
- Adaptable and comfortable working in a dynamic, fast-paced environment.
- Experience with Microsoft Word.
- Experience with a Learning Management System preferred, Wisetail or similar.
Language Skills
- Ability to read, analyze, and interpret the most complex documents.
- Ability to make effective presentations on complex topics to plant management and other stakeholders.
Reasoning Ability
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Certifications, Licenses, Registrations
- Valid driver's license
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, cold (coolers and freezers) and hot (kitchen equipment) conditions and moving mechanical parts.
The noise level in the work environment can be moderate to loud.
Travel
Some travel between our Rohnert Park and Corte Madera.
Bay area California Compensation Range: $ -
Salary : $18 - $23
