What are the responsibilities and job description for the ServiceNow Business Analyst position at Amzur Technologies, Inc.?
Job Details
Multiple Locations - Dallas, TX or Miramar, FL - Hybrid
Overview:
We are seeking a highly skilled and experienced Senior ServiceNow Solution Analyst to join our team. The ideal candidate will be responsible for providing technical expertise, leading development projects, and ensuring the quality and efficiency of ServiceNow solutions within our organization. This role requires a critical thinker with strong organizational skills and a deep understanding of the ServiceNow platform and ITIL Processes.
Responsibilities:
- Lead the design and implementation of complex ServiceNow solutions.
- Ensure the quality and efficiency of ServiceNow solutions.
- Collaborate with cross-functional teams to optimize business processes.
- Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
- Design custom applications, workflows, and integrations within the ServiceNow platform.
- Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrades.
- Identify opportunities to leverage ServiceNow capabilities to optimize business processes.
- Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.
Key Skills and Experience:
- ServiceNow technical BA with CSA and ITIL certifications
- Proven minimum 3 years experience across various ServiceNow modules (e.g., ITSM, HRSD, AppEngine, ITOM, IRM, SecOps) with in-depth knowledge of platform capabilities.
- Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.
- Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.
- Holds an active ServiceNow Certified Systems Administrator (CSA) certification
- Holds an active ITIL Foundations certification in v3 or later.
- Experience with Agile and DevOps methodologies.
- Strong problem-solving and analytical skills.
- Ability to work effectively with cross-functional teams and stakeholders.
Education:
Bachelor s degree in Computer Science, Information Technology, or a related field.
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