What are the responsibilities and job description for the Help Desk position at AN Consulting?
Join our client, a unicorn cybersecurity startup revolutionizing data security is seeking an energetic and detail-oriented Help Desk professional to be the first point of contact for internal users, providing exceptional technical support and ensuring a seamless IT experience.
This is an in-office position in NYC
You must be in the office 4-days per week with flexibility to work from home 1-day per week (day will vary based on business needs).
ABOUT YOU :
You will play a critical role in maintaining productivity and security by promptly diagnosing and resolving issues related to hardware, software, and network systems. The ideal candidate is a detail-oriented problem-solver with strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced startup environment.
RESPONSIBILITIES :
- Serve as the primary contact for users with IT-related issues, including hardware malfunctions, software errors, connectivity problems, and user account management.
- Log, prioritize, and track support tickets through to resolution, escalating complex problems to the appropriate internal teams or external vendors as necessary.
- Install, configure, and maintain laptops, desktops, mobile devices, and office peripherals. Ensure all software and applications meet security and compliance standards.
- Assist in managing user access to systems, networks, and applications.
- Monitor adherence to security protocols and promptly report suspicious activity to the security team.
- Create and maintain detailed documentation of troubleshooting steps, technical solutions, and best practices. Provide basic user training on essential tools and security policies.
- Regularly perform routine system checks, updates, patches, and backups.
- Proactively identify vulnerabilities and recommend improvements to enhance system reliability and security.
- Collaborate with IT and Security teams to streamline support processes, recommend new technologies, and identify ways to improve the overall IT experience.
REQUIRED QUALIFICATIONS :
