What are the responsibilities and job description for the Business Development Manager position at Anago of Cleveland?
The Brand Operations Manager plays a pivotal role in cultivating strong relationships with commercial and industrial clients throughout Northeast Ohio. Key responsibilities include ensuring exceptional client experiences, managing client relationships, and fostering collaboration between the Franchisee and Client base.
Key Duties and Responsibilities
- BUILDING STRONG CLIENT RELATIONSHIPS: Develop and maintain enduring connections with existing clients and key personnel within their organizations.
- REPRESENT THE BRAND WITH ENTHUSIASM: Showcase Anago's brand values and commitment to excellence through diligent effort and dedication.
- CUSTOMER SATISFACTION SURVEYS: Regularly conduct surveys to gauge client satisfaction and implement improvements where necessary.
Essential Qualifications
Necessary qualifications for this position include:
- Knowledge of administrative and clerical procedures and systems.
- Ability to learn software programs relevant to day-to-day operations (training provided).
- Familiarity with customer service principles and processes.
- Exceptional communication skills (verbal and written).
