What are the responsibilities and job description for the System Administration (ITSM/JSM) position at Anakim Consulting Incorporated?
System Administrator (ITSM/JSM)
Merritt Island, FL 32953
Job Type: Full Time W2
Location: On-Site Kennedy Space Center
Alternative NASA locations will be considered for candidates residing in a 50-mile radius
Job Description
Anakim Consulting Inc. has an opening for a System Administrator with Atlassian Jira experience to support a Linux and Windows environment for a federal government customer. This position will support Operating patching and maintenance, shell scripting, and server builds. Qualified candidates will have experience administering Atlassian Jira system in a large IT environment and strong knowledge of IT Service Management (ITSM) platforms and design.
Responsibilities Include
Merritt Island, FL 32953
Job Type: Full Time W2
Location: On-Site Kennedy Space Center
Alternative NASA locations will be considered for candidates residing in a 50-mile radius
Job Description
Anakim Consulting Inc. has an opening for a System Administrator with Atlassian Jira experience to support a Linux and Windows environment for a federal government customer. This position will support Operating patching and maintenance, shell scripting, and server builds. Qualified candidates will have experience administering Atlassian Jira system in a large IT environment and strong knowledge of IT Service Management (ITSM) platforms and design.
Responsibilities Include
- Administer Jira system including:
- Design and create Jira ticket workflows
- Design Jira dashboards and forms
- Manage ticket queues and assignment or assignment logic
- Develop and produce ticket closure statistics, metrics and reports (weekly and monthly)
- Train users in use of system
- Participate in ongoing learning to understand business needs to adapt and refine system support
- Apply knowledge of concepts, processes, practices and procedures to support technical requirements
- Support installation, configuration, and maintenance for operating system workstations and servers (virtual, cloud, web servers)
- Perform software installation and upgrades to operating systems and layered software packages
- Support installations, upgrades, and maintenance following IT policies
- Ensure workstation/server data integrity evaluating, implementing, and managing SW and HW solutions
- Ensure data/media recoverability following schedule of system backups and database archive operations
- Support media management including offsite storage and retrieval services
- Develop and support Standard Operating Procedures (SOPs)
- Conduct hardware and software audits for workstations and servers to meet compliance and configuration policies
- Develop and maintain comprehensive operating system HW and SW configuration database/library for supporting documentation
- Support on-site work schedule at NASA facility
