Demo

System Administration (ITSM/JSM)

Anakim Consulting Incorporated
Merritt, FL Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/23/2025
System Administrator (ITSM/JSM)

Merritt Island, FL 32953

Job Type: Full Time W2

Location: On-Site Kennedy Space Center

Alternative NASA locations will be considered for candidates residing in a 50-mile radius

Job Description

Anakim Consulting Inc. has an opening for a System Administrator with Atlassian Jira experience to support a Linux and Windows environment for a federal government customer. This position will support Operating patching and maintenance, shell scripting, and server builds. Qualified candidates will have experience administering Atlassian Jira system in a large IT environment and strong knowledge of IT Service Management (ITSM) platforms and design.

Responsibilities Include

  • Administer Jira system including:
    • Design and create Jira ticket workflows
    • Design Jira dashboards and forms
  • Manage ticket queues and assignment or assignment logic
  • Develop and produce ticket closure statistics, metrics and reports (weekly and monthly)
  • Train users in use of system
  • Participate in ongoing learning to understand business needs to adapt and refine system support
  • Apply knowledge of concepts, processes, practices and procedures to support technical requirements
  • Support installation, configuration, and maintenance for operating system workstations and servers (virtual, cloud, web servers)
  • Perform software installation and upgrades to operating systems and layered software packages
  • Support installations, upgrades, and maintenance following IT policies
  • Ensure workstation/server data integrity evaluating, implementing, and managing SW and HW solutions
  • Ensure data/media recoverability following schedule of system backups and database archive operations
  • Support media management including offsite storage and retrieval services
  • Develop and support Standard Operating Procedures (SOPs)
  • Conduct hardware and software audits for workstations and servers to meet compliance and configuration policies
  • Develop and maintain comprehensive operating system HW and SW configuration database/library for supporting documentation
  • Support on-site work schedule at NASA facility

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