What are the responsibilities and job description for the Audio Visual (AV) IT Field Technician position at Anakim Consulting?
Position: Audio Visual IT Field Technician JSC (U.S. Citizens Only)
Full Background Investigation Required Prior To Start and Must Be Able to Obtain a Federal Government "Public Trust" Clearance
Location: Houston, Texas (ONSITE)
Description/Responsibilities:
Anakim Consulting Inc. has an opening for an Audio Visual (AV) IT Field Technician at the Johnson Space Center in Houston, Texas. This position will be dedicated to on-demand support for the International Space Station (ISS) Program owned conference rooms. This position will involve rapid response to conference room issues, including meeting support in a fast-moving and highly visible environment.
- Installing, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades.
- Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
- Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, speakers, microphones, controllers, codecs, touch panels, fixed and following cameras and controllers.
- Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
- Demonstrating a high level of customer service, professionalism, and end-user support to a large VIP customer.
- Performing testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused a regression to conference room operability.
- Perform preventative maintenance inspections and ongoing patching of conference room equipment.
- Support root cause analysis activities of conference room incidents.
- Utilizing existing knowledge while building additional knowledge of the company, client, and processes.
- Resolving work orders for Network, VOIP, and conference room equipment.
- Resolving incidents according to service level agreements for IT and AV equipment.
- Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
- Analyzing possible solutions using standard procedures.
- Completing work with a moderate level of guidance and direction.
- Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
- Working within guidelines and policies.
- Explaining information to others in straightforward situations.
- Ensure equipment and services provide consistent end-user experience. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents
Basic Qualifications:
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AA/AS Degree and 4 years' experience OR High School and 6 Years experience.
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5 or more years of relevant experience supporting conference room technologies including virtual meeting platforms, microphones, speakers, codecs, room A/V controllers, projectors, phones, audio/visual calibration, video walls, amplifiers, technologies such as or similar to BiAmp, Shure, Extron, Control Professional, Qsys, etc. 3 years of cable plant experience working with fiber optic, copper, and category cabling.
- 3 years of audio-visual equipment troubleshooting and issue resolution and repair
- 3 years' experience troubleshooting complex routing and switching issues.
- 3 years' experience configuring switches, routers, network appliances, WAN acceleration devices.
Required Skills:
- Intermediate to advanced troubleshooting skills with audio visual conference equipment.
- Strong communication and customer service skills.
- Ability to work in a team environment to resolve technical issues in a dynamic environment.
- Strong communication and interpersonal skills to work with clients and team members effectively.
- Ability to interpret network drawings and specifications.
- Ability to identify different colors and telecom color codes.
- Lifting heavy objects of up to 50 pounds
This position is currently accepting applications.
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