Linux - Atlassian System Administrator

Linux-Atlassian System Administrator
Houston, TX 77058

Location: Flexible to other locations; must be within 50 miles of NASA site

Job Description:

Anakim Consulting Inc. has an opening for a senior level Linux System Administrator with Atlassian (Jira and Confluence) expertise to support IT Service Management (ITSM) practices for a federal government environment. Qualified candidates will have deep experience working with Atlassian Software Suite, including Jira Service Management. This position requires a strong understanding of ITiL frameworks and Service Management best practices. Collaborate with cross-functional teams to design, configure, and enhance Jira implementation of ITSM processes to align with organizational goals and industry standards.

Responsibilities include:

• Configure Jira Service Management (JSM) to align with the organization's IT service management (ITSM) framework
• Configure service desks, request types, SLAs, queues, and automation rules based on organizational requirements
• Ensure that JSM configurations adhere to the organization's security, data, and compliance policies
• Manage JSM users, roles, groups, and permissions based on the organization's access control and security policies
• Configure and maintain customer portals, allowing internal and external users to submit service requests and incidents
• Implement and manage integration with Single Sign-On (SSO) or identity management systems for secure access
• Design and configure workflows for service requests, incidents, change requests, and problem management based on the organization's business processes and ITIL guidelines and processes
• Support system backups and database archive operations
• Support media management through internal methods and procedures or through offsite storage and retrieval services
• Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
• Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation
• Configure Service Level Agreements (SLAs) to track service performance, response times, and resolution times in alignment with organizational targets
• Create reports and dashboards to monitor SLAs and escalate issues as necessary
• Perform regular system maintenance, apply updates, and ensure the JSM environment is running on the latest stable version
• Conduct testing of updates and changes in a staging environment before applying them to production to minimize disruptions
• Perform and verify regular backups, ensuring that recovery procedures are tested and reliable
• Configure and maintain customer portals, allowing users to submit and track service requests
• Configure and manage integrations between JSM and other enterprise tools such as Confluence, CI/CD pipelines, and monitoring systems
• Create automation rules and processes, as required, that improve efficiency and integrate seamlessly with other systems for incident and service request handling
• Create integrations with various cloud environments to support the creation of a CMDB though automation and/or discovery mechanisms
• Ensure the JSM environment complies with the organization's security policies, including data encryption, secure access, and audit logging
• Monitor the environment for security vulnerabilities and apply necessary patches
• Implement and maintain a disaster recovery plan, including regular backups and failover procedures
• Provide end-user and administrator training on JSM features, workflows, and best practices
• Create and maintain up-to-date documentation covering system configurations, user guides, troubleshooting procedures, and support processes
• Manage the installation, configuration, and updates of JSM apps and plugins to extend functionality
• Develop and maintain custom scripts and automation to improve system workflows and reporting
• Document all customizations and ensure compatibility with future upgrades
• Provide guidance to systems administrators, network engineers, and network analysts on support for server hardware, architecture, and configuration
• Apply knowledge of concepts, processes, practices and procedures to support technical requirements
• Support installation, configuration, and maintenance for operating system workstations and servers (virtual, cloud, web servers)
• Perform software installation and upgrades to operating systems and layered software packages
• Support installations, upgrades, and maintenance following IT policies
• Ensure workstation/server data integrity evaluating, implementing, and managing SW and HW solutions
• Ensure data/media recoverability following schedule of system backups and database archive operations
• Support media management including offsite storage and retrieval services
• Develop and support Standard Operating Procedures (SOPs)
• Conduct hardware and software audits for workstations and servers to meet compliance and configuration policies
• Develop and maintain comprehensive operating system HW and SW configuration database/library for supporting documentation

Basic Qualifications:

• U.S. citizenship (no dual citizenship)
• Ability to obtain security access (Public Trust level)
• Bachelor's degree in Information Technology, Computer Science or related discipline
  • Equivalent years of related experience may be considered in lieu of a degree
• 12 years of related experience including:
  • 10 years of experience in ITSM with a focus on Jira Service Management administration
• Demonstrated experience of successful Jira Service Management implementation in an enterprise environment
• Proficiency in Jira Service Management including advanced configuration and administration
• Familiarity with ITIL frameworks and best practices
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work collaboratively in a team environment
• Located within 50 mile radius of a NASA facility to support site work

Preferred Qualifications:

• ITIL 3-4 certification
• Knowledge of REST APIs, scripting, and automation tools

This position is currently accepting applications.

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