System Administration (Atlassian/Jira)

System Administrator (Atlassian/Jira)
Huntsville AL 39529

Location: On-Site

Job Description:

Anakim Consulting Inc. has an opening for a System Administrator with Atlassian Jira experience to support a Linux and Windows environment for a federal government environment. This position will support Operating patching and maintenance, shell scripting, and server builds. Qualified candidates will have experience administering Atlassian Jira system in a large IT environment.

Responsibilities include:

• Administer Jira system including:
  • Design and create Jira ticket workflows
  • Design Jira dashboards and forms
• Manage ticket queues and assignment or assignment logic
• Develop and produce ticket closure statistics, metrics and reports (weekly and monthly)
• Trainer users in use of system
• Participate in ongoing learning to understand business needs to adapt and refine system support
• Apply knowledge of concepts, processes, practices and procedures to support technical requirements
• Support installation, configuration, and maintenance for operating system workstations and servers (virtual, cloud, web servers)
• Perform software installation and upgrades to operating systems and layered software packages
• Support installations, upgrades, and maintenance following IT policies
• Ensure workstation/server data integrity evaluating, implementing, and managing SW and HW solutions
• Ensure data/media recoverability following schedule of system backups and database archive operations
• Support media management including offsite storage and retrieval services
• Develop and support Standard Operating Procedures (SOPs)
• Conduct hardware and software audits for workstations and servers to meet compliance and configuration policies
• Develop and maintain comprehensive operating system HW and SW configuration database/library for supporting documentation

Basic Qualifications:

• U.S. citizenship (no dual citizenship)
• Ability to obtain security access (Public Trust level)
• Bachelor's degree in computer field
  • Equivalent years of related experience may be considered in lieu of a degree
• 6-10 years of related systems administration experience including:
  • 5 years of experience with Linux or Windows administration
  • Demonstrated experience with Atlassian Jira administration in an enterprise environment
• Familiarity with ITIL frameworks and best practices
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work collaboratively in a team environment
• Located with a commuting range of Marshall Space Flight Center (MSFC) to support site work

Preferred Qualifications:

• ITIL certification
• Experience supporting a large IT environment

This position is currently accepting applications.

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