What are the responsibilities and job description for the Hotel Front Desk Clerk position at Anand LLC?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are encouraged to apply, as they will enhance our ability to serve a diverse clientele.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations and ensure accurate guest information is recorded.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Process check-outs efficiently while ensuring all charges are accurate.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Conduct night audits to ensure all transactions are recorded accurately for the day.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Maintain a clean and organized front desk area at all times.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Experience with front desk operations in a resort or hotel setting is an asset.
- Excellent phone etiquette and communication skills are essential for guest interactions.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Multilingual abilities are highly valued, enhancing communication with diverse guests.
- Familiarity with phone systems and reservation software is beneficial.
- A proactive approach to problem-solving and guest satisfaction.
Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $13 - $15