What are the responsibilities and job description for the ServiceNow Architect position at Anaplan?
At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400 global companies that rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!
We want you to think big and act ambitious by expressing your authentic best self! Anaplan is looking for a tenacious ServiceNow Architect. This role demands a comprehensive knowledge of ServiceNow modules, exceptional problem-solving skills, and the capability to collaborate effectively with cross-functional teams. Keep reading if you're ready to roll up your sleeves and tackle unique problems no one else solves.
Your Impact
- Align ServiceNow solutions with enterprise architecture, IT strategy, and business objectives.
- Collaborate with stakeholders, analysts, and ServiceNow teams to understand business requirements and pain points.
- Lead technical discussions and guide to ensure best practices during development and post-implementation.
- Mentor and collaborate with the ServiceNow team to improve technical skills and coding standards.
- Recommend process optimizations for Service Desk, Employee Center, and other ServiceNow platform processes.
- Guide on configuring and optimizing ServiceNow applications and integrations.
- Ensure data accuracy for hardware/software assets within the ServiceNow platform.
- Advise on problem resolution in ServiceNow environments and integration issues.
- Commit to continuous learning and staying updated with ServiceNow best practices, tools, and emerging technologies.
- Lead and coordinate vendor and consulting staff in development efforts.
- Maintain strong client relationships, effectively communicate technical solutions, and guide solution design.
- Troubleshoot complex ServiceNow issues, ensuring effective resolutions and alignment with business objectives.
- Collaborate in refining requirements and acceptance criteria during story grooming sessions.
- Conduct platform application assessments, including CMDB/CSDM evaluations.
Your Qualifications
- Around 10 years of software development experience, with at least 3 years of ServiceNow Platform/Product development and implementation experience including JavaScript and XML.
- Experience in REST/SOAP APIs.
- Experience in Virtual Agent and Gen AI capabilities.
- Experience with ServiceNow Platform Products: ITSM, ITAM/HAM, SAMP, CSM, ITOM
- Experience with Scoped/Custom Applications, Integration Hub, and Flow Designer.
- Experience in planning and executing ServiceNow Platform upgrades and cloning.
- Bachelor's degree in Computer Science, Computer Engineering, or other related fields, or equivalent professional experience.
- ServiceNow Certifications (on latest supported version): Application Developer, Certified System Administrator
Our Commitment to Diversity, Equity, Inclusion and Belonging
Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
- Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
- Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
