Operations Manager

Description

Anatol Equipment Manufacturing Co. is a growing, international company that manufactures cutting-edge equipment for the textile screen printing industry. In 2014, we introduced the industry’s first widely-produced, industrial-grade, all-electric press. Today, Anatol Equipment Manufacturing remains one of the world’s leading screen printing equipment manufacturers with our machines in over 70 countries. As we continue to grow, we are looking for an experienced professional with management in service, warehouse, and logistics teams to join us as an Operations Manager.

Key Responsibilities

• Monitor operational performance and prepare regular reports for senior leadership. Assist with budget planning and cost control initiatives for the warehouse and logistics functions.
• Oversee in-house service team with their daily tasks, including service tickets, ordering parts, testing, training, and proper documentation.
• Ensure service orders are successfully resolved by meeting customer satisfaction needs, as well as company productivity and profitability needs. Ensure that equipment performance issues are documented and presented internally to the appropriate groups when necessary.
• Manage escalated customer problems through coordinating efforts of various functions, i.e. engineering, manufacturing, parts, sales, etc.
• Standardize all processes and procedures to ensure consistency in performance and customer satisfaction.
• Monitor and control service technician costs to ensure budgetary compliance.
• Oversee technician and logistics teams with quoting, scheduling, dispatching, customer communication, and billing.
• Monitor all aspects of warehouse operations, including receiving, storing, and shipping inventory. Ensure the efficient handling of equipment, adherence to quality standards, and compliance with regulatory requirements.
• Collaborate with cross-functional teams to design, implement, and continually improve warehouse and logistics processes, ensuring the highest standards of efficiency, safety, and quality.
• Oversee inventory control processes, ensuring accurate stock levels.
• Manage, mentor, and develop a team of warehouse and service personnel, providing guidance and fostering a culture of accountability, teamwork, and continuous improvement.
• Ensure the warehouse environment meets all safety standards and regulatory requirements. Conduct regular safety audits and training sessions to minimize workplace risks and improve safety compliance.

Qualifications

• 5 years of management experience in service, operations, or warehouse teams
• Exceptional leadership and the demonstrated abilities to manage a team, maintain excellent customer relationships, and be both timely and responsive to internal and external needs
• Proven experience growing the size and technical ability of a service department, including leading a team of traveling service technicians
• Strong problem-solving skills and the ability to identify opportunities for continuous improvement
• Strong communication skills, both written and verbal, with the ability to engage with stakeholders at all levels and effectively manage cross-functional collaborations
• Knowledge of service and warehouse operations, including scheduling, receiving, inventory management, order fulfilment, shipping, and distribution
• Good interpersonal skills and the ability to successfully handle a multi-tasked role
• This position will be in-office Monday-Friday 7am-4pm CST at our U.S. headquarters located in Waukegan, Illinois.

Compensation

• Base salary range between $70,000 - $80,000 based on experience
• Health insurance through Blue Cross Blue Shield with an employer contribution of $300 per month
• Simple IRA with employer match up to 3%
• 16 days of paid time off in addition to 11 paid holidays per calendar year
• Summer hours between Memorial Day and Labor Day