What are the responsibilities and job description for the Junior Dental Customer Support position at Anatomage, Inc.?
Dental Customer Support (Junior)
About Osteoid Inc.
Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over ten years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.
About the Role
As a Dental Customer Support at Osteoid, you will be working in conjunction with our dental professionals. We are the face of Osteoid that the doctors know, and our role is to be the bridge between our customers and the production team to ensure that the final product is designed as the doctor specifies. Our tasks range from helping doctors with submitting their data, resolving issues, and even assisting the doctors in planning cases in Osteoid software. Support is provided primarily through phone and email, and cases can be independent or collaborative.
The ideal candidate is highly motivated, reliable, hard-working, good with problem solving, and is passionate about helping doctors and patients achieve excellent surgical outcomes as a result of our surgical guide services and products. This role has the potential to grow into our Certified Dental Consultants who work independently and contribute to larger-scale projects.
This position is remote and based in Cary, North Carolina, United States.
What You’ll Do
- Complete department training requirements under direct supervision
- Conduct surgical case planning with doctors
- Provide product assistance via phone and email
- Conduct product training with new customers
- Follow up with surgical case progress
- Build a professional working relationship with doctors
- Provide clinical feedback from doctors to the production team
- Train for and complete bone reduction cases with direct supervision
- Successfully passes validation training
- Complaint handling
- Resolve kickbacks
- Receive 3rd party data
- Other relevant duties as assigned
Skills and Abilities Required
- Strong computer knowledge, easily able to pick up new software applications
- Capable of learning clinical dental terms and medical concepts
- Excellent phone skills
- Strong verbal and written communication skills
- Strong attention to detail, multi-tasking ability, and organizational skills
- High accountability and responsibility
Qualities We Look For
- Experience in the medical or dental industry
- Experience in radiology
- Experience speaking to medical professionals on the phone
- Flexibility and the ability to multitask
Minimum Education and Experience Required
- Bachelor's degree in Biology or a related field
- 0-1 year of full time work experience
What We Offer
- Health, Dental, and Vision care for you and your family
- 401K savings plan with employer matching
- Generous PTO leave and paid holidays
- Casual work culture
- Gym Stipend
- Employee Assistance Plan
- Team bonding activities and more!
Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.
