What are the responsibilities and job description for the Part-Time Temporary Online Support Representative position at Anatomage, Inc.?
Who is Osteoid?
Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.
**Only those located within California, Colorado, North Carolina, Oregon, or Texas will be considered for this role. **
About the Role
We are looking for a detail-oriented and efficient Part-Time Temporary Online Support Representative to join our team for a 6-month term. In this role, you will provide essential technical support to our customers via email and online channels, with a focus on date entry, customer ticket processing, and software license management. You’ll be working with our HubSpot CRM and license server.
What You’ll Do
- Manage and resolve customer support tickets related to software licenses, account information, and data requests. Provide professional and clear responses to customer inquiries via email.
- Use HubSpot CRM to create and upgrade software licenses, update customer records, and ensure accurate information delivery.
- Perform accurate and efficient data entry for customer details and license information. Work with data and Excel spreadsheets to organize and analyze customer records.
- Process and deliver updated software licenses to customers through email and online portals.
- Maintain detailed records of customer interactions and support activities within the CRM system.
- Proven experience working with CRM systems.
- Strong data entry skills with a high level of accuracy.
- Moderate technical knowledge of software and online platforms.
- Proficiency in Microsoft Excel for data management and analysis.
- Experience processing customer tickets and resolving online support inquiries.
- Excellent written communication skills.
Qualities We Look For
- Professional demeanor and strong work ethic.
- Experience in sales operations or technical support is a plus.
- Ability to work independently and manage time effectively.
- Strong organizational and problem-solving skills.
- High attention to detail and a commitment to accuracy.
Details:
- Type: Part-Time, Temporary (6 Months)
- Hours: 15 hours per week (flexible scheduling within core business hours, Tuesday-Thursday)
- Location: Remote (Must reside in California, Colorado, North Carolina, Oregon, or Texas)
- Compensation: $20 - $25 per hour.
Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time.
Salary : $20 - $25
