What are the responsibilities and job description for the Systems Engineer Level 1 - Field position at Anatomy IT?
About The Role
The Systems Engineer Level 1 (SE1) position is a highly motivated team player with excellent interpersonal skills. They will work on requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role. The SE1 is a non-exempt, hybrid position who will work onsite at a client 3 days per week near Yonkers, NY, and then work in the field at various clients or remotely the other 2 days.
Responsibilities
Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.
The Company
Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30 years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.
Benefits
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
The Systems Engineer Level 1 (SE1) position is a highly motivated team player with excellent interpersonal skills. They will work on requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role. The SE1 is a non-exempt, hybrid position who will work onsite at a client 3 days per week near Yonkers, NY, and then work in the field at various clients or remotely the other 2 days.
Responsibilities
- Troubleshoot and resolve issues
- Train and guide clients in software and hardware usage
- Onboard and offboard client employees
- Complete move/add/changes of client workstations
- Collaborate with other departments to solve complex issues
- Tasks assigned by leadership
- Strong understanding of desktop OS and troubleshooting methodologies
- Basic understanding of AD, ability to create users, and reset passwords
- Basic understanding of Managed Backup software(s) and file-level restoration
- Identify servers hosting File Server roles; ability to identify all shares on a server (net share)
- Basic understanding of DNS and DHCP; ability to define them and how they work on a network as well as permissions (Shared and NTFS)
- Basic understanding of network shares, share permissions, and NTFS permissions
- Basic understanding of InTune
- Ability to install a network printer on the server and perform troubleshooting
- Working knowledge of Office 365/Exchange including:
- Creating a mailbox user/distribution group
- Changing and resetting passwords (if not AD synced)
- Setting up Outlook desktop and mobile
- Converting an existing mailbox to a shared mailbox and understand what a shared mailbox is
- Adding/updating/licensing
- Server Client Applications including the ability to distinguish client-side and server-side issues and identify where the application is hosted (server, cloud), as well as knowledge of Networking components and dependencies
- Ability to replace server hard drive with remote assistance
- Basic understanding of Wireless technologies including the ability to identify WPA keys and passwords, and troubleshoot connectivity issues
- Understand what MFA is, setting up a new user and vendor access, and the ability to deploy it to end users
- Install 365 Apps
- Capable of getting a user signed in and working on Click to run applications
- Basic troubleshooting
- Credential Manager
- High School diploma
- Minimum of 2 years of work experience in a Help Desk role
- Complete Technical understanding and expertise in the following:
- Windows Desktop (Versions 7/10/11)
- DNS functionality (desktop)
- Mail flow diagnostics, tool & basic Office portal review
- Active Directory Moves/Adds/Changes
- Solid customer service, communication, and organizational skills
- Ability to work under tight deadlines and shifting priorities
- Occasionally work past scheduled work hours to complete work tasks
- Including occasional nights and weekend work as needed
- Ability to participate in a rotating on-call schedule
- Reliable and punctual
- CompTIA A /Network a plus
- MCSA certification is a plus
- Apple OSX knowledge a plus
Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.
The Company
Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30 years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.
Benefits
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
- The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.
