Customer Service Representative I

AnazaoHealth is a specialty compounding pharmacy focusing on Wellness, Pain Management and Nuclear Medicine. Founded in 1997, we have been focusing on leading the future of compounding. Patient safety and quality is and has always been our primary concern.

We have a 30,000-square-foot 503B FDA-Registered Outsourcing Facility in Las Vegas and a 46,000-square-foot traditional 503A compounding pharmacy in Tampa.

AnazaoHealth compounds preparations for Age Management, Weight Management, IV Therapy, Sexual Health, Vitamin Injections, Hormone Replacement, Hair Care Solutions, Aesthetics and more.

SUMMARY

Answers telephone, interacts with customers, and record information on a computer for customer service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Duties and responsibilities may vary depending on the department to which position incumbent is assigned.

• Answer customer calls to process prescription orders and handle inquiries about billing, order status, delivery, and other information
• Provides product information, product literature, and customer ordering status
• Call patients for their monthly refills or clarification on orders, ie address or birth date
• Receives and processes prescriptions via fax, mail and ERX
• Verifies and/or updates the accuracy of patient information, i.e., address, allergies, etc.
• Ensures security of Protected Health Information as per HIPAA requirements
• Processes payment: credit card; when appropriate
• Understand the different state’s regulations
• Create a refill request via fax or ERX
• May serve as a role model for the purposes of training new personnel
• Maintains a clean, orderly work environment

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. Job duties can change at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Qualified Candidates Will Have:

• Current NJ Pharmacy Technician License
• High school diploma or general education degree (GED)
• At least one-year related experience and/or training, or equivalent combination of education and experience
• Strong communication skills, be organized, and detail oriented
• Intermediate computer skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
• Enthusiastic, professional, and self-directed interest

AnazaoHealth offers competitive salaries and a comprehensive benefit package to include 401(k), health insurance coverage for you and your dependents, paid holidays, PTO, and Volunteer Paid Time Off.

Please include salary requirements. No phone calls, please. We are not accepting agency referrals for this position.