What are the responsibilities and job description for the Call Center Representative position at ANC Heating & Air Conditioning?
Job Overview
We are seeking an organized and customer-focused Outbound Call Center Representative to join our team. In this role, you will proactively contact existing and potential customers to schedule appointments, provide information about our services, and ensure customer satisfaction. The ideal candidate will be personable, detail-oriented, and comfortable with making outbound calls to achieve business goals.
Responsibilities
- Manage a high volume of incoming & outgoing calls while maintaining professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist with customer inquiries, complaints, and requests in a timely manner.
- Document customer interactions and maintain detailed records in our database.
- Analyze customer needs to recommend suitable products or services.
- Collaborate with team members to improve overall customer experience.
Skills
- Proven experience in sales or call center environments is preferred.
- Strong customer support skills with a focus on delivering excellent service.
- Competent in data entry with attention to detail for maintaining records.
- Ability to analyze customer needs effectively and provide appropriate solutions.
- A positive attitude, strong work ethic, and the ability to work well under pressure.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment. If you are passionate about customer service and ready to make an impact, we encourage you to apply!
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 25 per week
Shift:
- Day shift
Work Location: In person
Salary : $20