Customer Solution Associate - Find A Grave

About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. With more than 30 billion digitized global historical records, 125 million family trees, and 22 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives.

We are committed to our location flexible work approach, allowing you to work from where you want — in an office or from home or a hybrid of both (subject to location restrictions and roles that are required to be in the office). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve.

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

A Customer Solutions Associate provides administrative support for Growth and New Product websites. We are looking for a customer service oriented individual to provide an amazing experience for our members. Full-time position available for Monday – Friday shifts, working standard office hours. You will report to our Lehi, Utah location occasionally but this is a hybrid work place opportunity.

What you will do...

• Provide general support for members of the Growth and New Product department. Support customers with their needs through inbound calls, email, and social media platforms. Build a positive relationship with every customer, ensuring there is resolution on every interaction.
• Develop collaborative working relationships with peers and leaders.
• Provide a variety of administrative support tasks, e.g., responding to email and letter correspondence, returning phone calls, and other administrative tasks.
• Work with customers to find solutions to inquiries and coordinates with the team
• manager to provide feedback based on customer interactions.

Who you are...

• High school diploma or GED.
• Type 45 words per minute Proficiency navigating the Internet and use of a Windows-based PC.
• Experience working in an office or call center environment.
• Customer Service oriented with a focus on solving complex issues.

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.