What are the responsibilities and job description for the Retention Specialist ( Pediatrics ) position at Anchor Health Home Care?
At Anchor Health Home Care, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members. Our dedicated corporate office team at Anchor Health Home Care serves as the central hub for communication among clinicians, patients, and families within our community. We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.
Position Summary
A Retention Specialist is the primary contact for patient’s families, ensuring
top-notch service and addressing client needs promptly. This role requires
proactive communication, active listening, attention to detail, and a focus on
client satisfaction and retention.
Retention Specialist Responsibilities:
- Conduct introductory calls and confirm all assigned cases are staffed.
- Maintain internal and external communication related to patient care.
- Perform regular patient check-ins to ensure satisfaction and respond to
concerns.
- Troubleshoot patient issues, coordinating solutions with caregivers and
other departments.
- Focus on retention, maintaining high satisfaction across all cases.
Success Measurements
- Day 1: Complete onboarding, participate actively in training.
- 30 Days: Manage 30–40 clients, with 100% retention on avoidable
cases.
- 60 Days: Handle 60–80 clients, ensuring consistent follow-up.
- 90 Days: Fully manage 120–140 clients independently.
- 1 Year: Support full caseload and assist in training new coordinators.
Retention Specialist Requirements:
- 1 year of sales experience preferred
- Excellent communication, interpersonal and sales skills
- Proficient in Microsoft Word & Excel
- Expert multitasking & time management skills
- Self Driven with the ability to manage projects by establishing objectives and milestones
- Advanced Customer Service skills
- Excellent written & verbal communication
- Detail oriented
Retention Specialist Benefits:
- Competitive Compensation ($22-$25 per hour)
- Weekly Direct Deposit
- Comprehensive benefits including health & paid time off
- Great team environment
- Monday - Friday: 9am-5pm
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Case management: 1 year (Preferred)
Work Location: In person
Salary : $22 - $25
