What are the responsibilities and job description for the CALL CENTER SPECIALIST - Weekend Only position at Anchor Hospital?
Responsibilities:
The ARS Call Specialist assists and facilitates the day-to-day operation of Assessment and Referral Dept. To facilitate the orderly admission of patients to Anchor, balancing the patient’s comfort and ease with the organizations operating needs and financial goals. Participate in General Hospital and Department / Job Orientation, including competencies for this position, attending all mandatory in-services. The Call Center Specialist completes Verification of insurance benefits, enters potential patient’s demographic, insurance, preliminary diagnosis, emergency contacts, and other related information into the hospital database system. Process faxed and telephonic referrals, screen clinical information for admission and exclusionary criteria, staff cases with psychiatrists, medical internist, and/or administration. Document all pertinent clinical information on the Intake Call Sheet. Initiate calls to key referral sources. Enter all calls and faxed referrals in the hospital database system with appropriate coding for deflections and refer appropriate patients to Behavioral Health Connections of Atlanta and sister facilities. Execute exceptional customer service skills with referral sources and potential patients or families. Coordinate pending admissions with other hospital departments. Update and manage bed availability. Assist in direct patient care and departmental operations. Other responsibilities include, but not limited to, being able to perform all aspects of the hospital’s assessment and referral process, including efficient and effective management of crisis calls and other telephone inquiries. Performs other duties as may be assigned by the ARS Director or CEO.
Qualifications:
Minimum Bachelor Degree
At least two (2) years’ related experience, in the hospital setting preferred.
BLS, Verbal De-Escalation and Handle with Care certifications. Associate licensure (LAPC, LMSW, LAMFT) or Full licensure (LPC, LCSW, LMFT) preferred.
The ARS Call Specialist assists and facilitates the day-to-day operation of Assessment and Referral Dept. To facilitate the orderly admission of patients to Anchor, balancing the patient’s comfort and ease with the organizations operating needs and financial goals. Participate in General Hospital and Department / Job Orientation, including competencies for this position, attending all mandatory in-services. The Call Center Specialist completes Verification of insurance benefits, enters potential patient’s demographic, insurance, preliminary diagnosis, emergency contacts, and other related information into the hospital database system. Process faxed and telephonic referrals, screen clinical information for admission and exclusionary criteria, staff cases with psychiatrists, medical internist, and/or administration. Document all pertinent clinical information on the Intake Call Sheet. Initiate calls to key referral sources. Enter all calls and faxed referrals in the hospital database system with appropriate coding for deflections and refer appropriate patients to Behavioral Health Connections of Atlanta and sister facilities. Execute exceptional customer service skills with referral sources and potential patients or families. Coordinate pending admissions with other hospital departments. Update and manage bed availability. Assist in direct patient care and departmental operations. Other responsibilities include, but not limited to, being able to perform all aspects of the hospital’s assessment and referral process, including efficient and effective management of crisis calls and other telephone inquiries. Performs other duties as may be assigned by the ARS Director or CEO.
Qualifications:
Minimum Bachelor Degree
At least two (2) years’ related experience, in the hospital setting preferred.
BLS, Verbal De-Escalation and Handle with Care certifications. Associate licensure (LAPC, LMSW, LAMFT) or Full licensure (LPC, LCSW, LMFT) preferred.
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