What are the responsibilities and job description for the CSR - Customer Service position at Anchor International?
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Join Our Team as a Customer Service Representative!
Are you passionate about helping others and providing exceptional service? We are looking for a motivated and empathetic Customer Service Representative (CSR) to join our growing team! If you're a problem solver who enjoys working in a fast-paced environment, we want to hear from you.
Key Responsibilities:
- Handle inbound and outbound customer inquiries
- Provide timely and accurate information regarding products, services, and policies
- Resolve customer issues and complaints with professionalism and care
- Process orders ensuring a smooth experience
- Maintain customer records in our database, ensuring accurate information
- Collaborate with other departments to resolve customer concerns
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Previous experience in customer service, call centers, or a related field is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask and handle challenging situations with patience
- Familiarity with CRM software and Microsoft Office Suite is preferred
Why Work With Us?
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Friendly, supportive work environment
- Work-life balance with flexible schedules
- Employee discounts and perks
Compensation: $52,000.00 - $65,000.00 per year
Our Core Values
Mission
Our mission is to empower businesses and individuals with targeted and effective direct marketing strategies that drive growth, build lasting relationships, and deliver measurable results. Through our expertise, innovation, and dedication, we aim to maximize our clients' marketing efforts, helping them reach their target audiences and achieve their business objectives."
Vision
Our vision is to be the leading direct marketing firm recognized for our exceptional creativity, strategic thinking, and outstanding results. We strive to be the trusted partner that businesses turn to when seeking innovative and personalized direct marketing solutions. By leveraging cutting-edge technologies and staying ahead of industry trends, we aspire to revolutionize the direct marketing landscape and create unparalleled value for our clients.
About Anchor International
At Anchor International, we believe that true leadership lies in the ability to navigate through the ever-changing currents of the direct marketing industry. As a premier firm in the field, we proudly anchor our clients' success with our innovative strategies, unwavering commitment, and deep expertise.
Salary : $52,000 - $65,000
