Bowling Alley Manager

The Manager at a bowling alley is responsible for overseeing the day-to-day operations of the facility. This includes managing staff, ensuring customer satisfaction, maintaining equipment, and implementing safety protocols. The Manager is also responsible for coordinating events, managing inventory, and handling financial transactions. This role requires strong leadership skills, excellent communication abilities, and a passion for providing a fun and enjoyable experience for customers.

Responsibilities including but not limited to the following:

• Recruit, hire, train, and supervise staff including front desk personnel, lane attendants, and maintenance workers.
• Create employee schedules, review timecards, and conduct performance evaluations.
• Handle league correspondence, tracking payments, payouts, and reporting as required by the national league associations.
• Foster a positive work environment and provide guidance and support to staff members.
• Ensure high levels of customer satisfaction by addressing inquiries, resolving complaints, and maintaining a welcoming atmosphere.
• Implement strategies to enhance the overall customer experience, such as organizing special events or leagues.
• Coordinate with maintenance staff or third-party contractors as needed to address any issues promptly.
• Enforce safety protocols to protect both customers and staff, including proper shoe usage, lane maintenance, and emergency procedures.
• Ensure compliance with local health and safety regulations, as well as industry standards.
• Identify opportunities to increase revenue through pricing strategies, upselling, and promotional activities.
• Monitor inventory levels of bowling supplies and reorder as necessary to ensure adequate stock levels.
• Build relationships with local businesses, schools, and community organizations to foster partnerships and promote the bowling alley as a social hub.
• Participate in community events and sponsorships to enhance brand visibility and reputation.
• Communicate with the Director of Operations timely and effectively with any issues that may arise affecting day to day operations of the bowling center.

Requirements & Skills:

To be successful as a Manager in a bowling alley, candidates should have a minimum of a high school diploma or equivalent. Previous experience in a supervisory or managerial role is required, preferably in the entertainment or hospitality industry. Strong organizational and problem-solving skills are essential, as well as the ability to work well under pressure. Candidates should also have a good understanding of safety regulations and be able to handle customer complaints effectively.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Morning shift
• Weekends as needed

Ability to Commute:

• Fond du Lac, WI 54935 (Preferred)

Ability to Relocate:

• Fond du Lac, WI 54935: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22