ServiceNow Developer

Job Description

• Experience developing test scripts and plans;
• Self-motivator with the ability to work through stakeholder requests which have high ambiguity;
• Experience working on an agile team;
• Associates Degree or Bachelor’s Degree in Computer Science, Information Systems, or related field;
• Minimum of 3 years of experience in IT Service Delivery;
• Experience with ServiceNow System Administration;
• Experience as a System Administrator of a service management application, preferably ServiceNow;
• Outstanding critical thinking, communications, and personal interaction skills;
• LDAP/Active Directory knowledge;
• Candidate must be able to handle a fast paced environment and multitask;
• Minimum 3 years of experience as a key technical resource leading the development of solutions in client environments;
• Demonstrated experience in technical consulting roles and client facing;
• Proficiency with web API’s, Data Integrations/ETL, Relational Databases;
• Quick learner that can adapt to a fast-paced, ever-changing environment;
• Minimum 3 years of ServiceNow implementation experience in a client consulting environment;
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity;
• Self-directed and able to manage changing priorities;
• Knowledge of LDAP, VPN, SSL, SSO, and other such technologies and standards;
• Proven record of successfully managing business relationships;
• Excellent understanding of emerging service delivery solutions, technologies, and methodologies.
• Load, manipulate and maintain data between Service-now and other systems;
• Assists with report configuration and maintenance, as needed;
• Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value;
• Troubleshoot technical issues through all phases of SDLC;
• Resolve complex IT issues;
• Maintain and optimize the environment;
• Provide testing for new applications;
• Design, build, test and maintain scalable and stable off the shelf application or custom-built technology solutions to meet business needs;
• Participate in ongoing planning and review related to active projects and tasks and report to senior leadership;
• Develop, maintain, and enhance applications on the ServiceNow platform;
• Create of script based Assignment and Approval rule;
• Maintain a current knowledge of ServiceNow product offerings and other supporting technologies;
• Service Catalog structuring and Widget development;
• Development of required integration components
• Works with client and management to resolve issues and validate programming requirements within their areas of responsibility;
• Participate in project meetings/daily scrums and communicate development status;
• Ensure that ServiceNow standard best practices are utilized for all configurations and customization;
• Work with customers to understand their issues and resolve tickets within SLA;
• Codes, tests, debugs, implements, and documents highly complex programs;
• Support multiple instances of the platform including Development, QA, and Production;