Client Success Coordinator for Digital Marketing & Websites

At Anchor Wave, we’re an agency of driven and talented individuals who thrive on collaboration, authenticity, and growth. Our vision is to cultivate a team that is abundance-minded, always growing, and genuinely enjoying the journey together. That’s why we’re seeking team members who are passionate about making an impact, open to feedback, and approach their work with empathy and honesty.

While we’re primarily a remote work environment, we believe in fostering a culture of connection. In addition to hosting in-person events and meetings in Tucson, this role may require attendance to local events or meetings to support team growth and collaboration. Whether online or face-to-face, communication and collaboration are at the heart of what we do. You’ll find opportunities to connect regularly and contribute authentically to a workplace that prioritizes a positive and friendly atmosphere.

We get it—you spend a significant portion of your life working. That’s why we believe those 40 hours a week should be spent contributing to a mission you believe in and doing it with a team you enjoy. If that resonates with you, you might just be the perfect fit for Anchor Wave!

Anchor Wave’s mission is to help local businesses throughout the United States succeed. Running a local business comes with challenges but the impact is immense on their community. Our Marketing Coordinators are central to our mission in helping local businesses win by serving as the vital link between our clients and internal teams to deliver exceptional service and outstanding results.

As a Client Success Coordinator, you will play a key role in project management, client communication, service delivery, and client advocacy to drive measurable results. Your main responsibility is overseeing the execution of digital marketing services for clients, ensuring tasks are completed efficiently and maintaining open communication to meet and exceed client expectations.

As the primary point of contact for your assigned clients, you will guide them through digital marketing and web design processes, addressing their needs and advocating for their success. While delivering high-quality services is crucial, the core of this role lies in maintaining strong client relationships. We know client satisfaction only when they are able to witness the results of our services and experience that positive impact on their business. 

Ultimately, your role is pivotal in driving results and fostering long-term client relationships.

• Serve as the primary point of contact for clients, managing communication, expectations, and deliverables throughout the lifetime of the client’s project and services.
• Lead client meetings, including Kick-Off Meetings for program initiation and Quarterly Meetings to discuss progress, data, and trends.
• Foster strong client relationships by understanding their goals, ensuring alignment with project objectives, and celebrating their successes.
• Anticipate client needs, address concerns proactively, and provide excellent customer service.
• Present and explain monthly and quarterly reports to clients, demonstrating the value and impact of their web design services.

• Manage the time, budget, and resources for projects and services, ensuring efficient project execution and client satisfaction.
• Coordinate with internal teams and service partners to deliver high-quality web design and digital marketing services.
• Oversee the creation and implementation of digital marketing efforts for multiple clients simultaneously.
• Act as a liaison between clients and service partners, facilitating approvals, service improvements, and any requested changes.

• Ensure that clients’ digital marketing services contribute to their business growth.
• Identify and present new opportunities to clients for expanding their services and enhancing their results.
• Devise strategies to improve marketing outcomes, collaborating with teams to deliver impactful results.

Note: This job description is not all-inclusive and certain activities, duties or responsibilities may be required that are not listed above.

• Client Satisfaction
• Achieve high levels of client satisfaction through proactive advocacy, effective communication, and the successful execution of web design projects.
• Project Efficiency
• Ensure smooth and timely completion of projects, consistently meeting deadlines and client expectations.
• Digital Marketing Performance
• Contribute to the success of digital marketing campaigns by coordinating and overseeing web design services that enhance online presence and drive results.
• Program Expansion
• Facilitate the growth of client programs by identifying and promoting new service opportunities that align with their goals.

• 2-3 years of experience in client communication and customer service.
• At least 1 year of experience in digital marketing and web design.
• Proven experience in account management or project management.
• Proven experience with SEO tools like Google Analytics and experience in measuring campaign performance.
• Some experience in crafting marketing messages and creating buyer personas.

• Strong verbal communication skills, with the ability to actively listen, enthusiastically engage in conversation, summarize important points that were presented and tap into curiosity to lead to greater understanding.
• Strong written communication skills, with the ability to adapt email writing to the unique communication needs of each client.
• Excellent time management skills, with the ability to prioritize communication and tasks that need to be completed. The goal being that the client is always aware of what is being completed for them and the impact of those items.
• Excellent project management skills, with the ability to handle multiple projects and deadlines simultaneously.
• A solid understanding of the digital marketing landscape, particularly SEO and the impact of SEO on business growth.
• Comfortable with sales-oriented tasks, including presenting new opportunities and proposing new services to clients.
• Ability to adapt to changing client needs and market dynamics, demonstrating flexibility and problem-solving capabilities.

• Passion for helping local businesses thrive through digital marketing.
• Strong drive to build and maintain lasting client relationships.
• Curiosity and empathy in understanding client needs and aligning services with their goals.
• Commitment to personal and professional growth, including ability to receive feedback and implement changes for improvement.
• Flexibility in fast-paced environments, with a collaborative mindset and a willingness to support the team.
• Embraces fun and authenticity, bringing energy and genuineness to team and client interactions.