What are the responsibilities and job description for the Receptionist - Cohen Clinic position at ANCHORAGE COMMUNITY MENTAL HEALTH SERVICES IN?
Job Description
Job Description
Receptionist |Alaska Behavioral Health
Cohen Clinic Team
Who We Are
Our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services.
We believe all Alaskans, with all mental health and addiction needs should have access to the best possible care. We are committed to helping Alaskan’s recover.
About the Team
With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed chemical dependency counselor, case managers, and veteran outreach workers, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.
Under the general direction of the Office Manager, the Receptionist is responsible for registering and scheduling patients in the appropriate IT system, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.
What You’ll Do
- Serve as the main receptionist for the Cohen Clinic, greeting and appropriately directing visitors and staff
- Operate the main switchboard at the Cohen Clinic by routing calls, assisting with outgoing calls long distance calls, etc.
- Maintain current information on all clinic services and other community services to assist consumers, staff, and the general public in accessing the Cohen Clinic and other community services
- Serve as general back-up to administrative support staff performing tasks such as faxing, preparing documentation for distribution internally or external mail out, copying, and meeting preparation
- Serve as primary mail clerk for the clinic in the sorting and distribution of incoming mail, posting of outgoing mail, and daily mail pick-up and drop-off
- Participate along with office manager in the managed care billing process responsibilities including discussion of insurance co-payment
- Oversee functions of the day shift cleaning patrol and insurance coding and claims provides supervision as needed
- Present a professional image, maintaining a calm, professional manner knowing that some callers are consumers or family members and may be agitated, stressed, or present a difficult communication situation
- Perform other duties as assigned; full job description is attached
Good To Know
What We Need from You
Alaska Behavioral Health is an Equal Opportunity Employer.
Salary : $19 - $25
