What are the responsibilities and job description for the Digital Account Manager position at Anchour?
Digital Account Manager
Overview
We're seeking a highly motivated, independent self-starter based in New England to join our growing team as a Digital Account Manager. In this role, you will serve as a trusted strategic partner to clients, confidently leading conversations that align with their business objectives while ensuring the seamless execution of marketing strategies across multiple channels.
As a key player on our team, you will take ownership of client relationships, proactively rally internal teams to drive actions, and oversee projects to ensure high-quality work is delivered on time and exceeds expectations. You thrive in a fast-paced environment, are comfortable taking responsibility for outcomes, and are passionate about delivering impactful results from start to finish.
About Anchour
Anchour is a creative agency of 33 and growing, focused on building unforgettable brands and digital experiences that help businesses punch above their weight. Headquartered in Maine, we specialize in serving SMBs and startups across industries like consumer goods, home services, financial services, retail, and professional services.
As a full-service agency, we offer strategy, branding, website design, development, copywriting, and performance marketing solutions. At Anchour, we believe in cultivating an inclusive environment where creativity, curiosity, and collaboration thrive.
What You'll Do
As a Digital Account Manager, you will play a pivotal role in driving strategic client conversations and fostering strong relationships to achieve their business goals. Working alongside project managers, digital marketers, and other Anchour team members, you will guide client interactions with a clear understanding of their objectives and challenges. Your ability to lead with confidence, organization, and collaboration will ensure successful outcomes for both clients and internal teams.
In this role, you will take ownership of client communications and be responsible for driving projects forward. This includes leading strategic discussions, clearly articulating scope and process, aligning on priorities, managing client feedback, and addressing questions and concerns with tact and professionalism.
You are expected to bring a strong understanding of marketing channels and tactics-including paid ads, email marketing, SEO / SEM, organic social, and general marketing planning-and effectively communicate their value and application to clients.
You'll facilitate meetings with internal and external audiences and will work closely with our project management and other team members to share project updates with relevant stakeholders and facilitate client feedback and approvals to keep projects moving forward.
Additionally, you'll be responsible for proactively identifying your accounts' opportunities for growth and any potential challenges with the client services team. This includes assisting with the development of proposals, scopes, and agreements for your clients.
What We'd Like To See
We're looking for someone with a combination of strategic insight, exceptional communication skills, and a deep understanding of integrated marketing campaigns.
- Experience : 4 years in an agency role like Account Manager, Client Strategist, or Digital Marketer, or 4 years managing marketing efforts as a client-side leader.
- Marketing Knowledge : Broad expertise across marketing disciplines, including paid ads, social media, email marketing, SEO / SEM, and analytics, with the ability to confidently discuss their application and value with clients.
- Exceptional Communicator : Skilled at navigating complex conversations with clients, managing expectations, and presenting work effectively.
- Problem Solver : Adept at identifying and addressing challenges with tact and professionalism while seizing opportunities for account growth.
- Organized & Detail-Oriented : Capable of managing multiple client relationships and projects simultaneously, balancing competing priorities without losing sight of big-picture objectives.
- Collaborative Leader : Comfortable working cross-functionally with internal teams, facilitating collaboration, and aligning diverse perspectives to deliver results.
- Adaptable & Curious : Passionate about staying current on industry trends, tools, and best practices, bringing new ideas and innovations to clients and the team.
- Client-Focused : Thrives on building strong client relationships and delivering impactful, results-driven marketing strategies.
While New England-based candidates are preferred for occasional in-person client or team meetings, we welcome remote applicants who demonstrate the right fit.
Work Style
What You'll Get
