What are the responsibilities and job description for the Food Runner position at Andaz Miami Beach?
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
Andaz Miami Beach is now recruiting Food Runners to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by Jos Andrs, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Position Summary
Andaz Miami Beach is looking for Food Runners who are excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive Food Running are all beneficial but not required. The Food Runner is responsible for assisting waitstaff and making sure customers get a superior dining experience. Their primary duties include delivering food orders from the kitchen to customers' tables, acting as the point of contact between staff at the front of the house (FOH) and back of the house (BOH), and setting up tables.
Position Responsibilities / Essential Functions
- Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
- Adheres to all company safety and sanitation policies and procedures
- To ensure that all perishable items used behind the bar are labeled / dated and responsible for rotating and throwing away to maintain quality control
- Provides prompt, professional, friendly, and personalized service to our guests
- Performs opening side work and set up station
- Attends and participates in any training sessions, department meetings
- Provides professional and exceptional food and beverage service
- Proper serving of wine and alcohol (with awareness)
- Setting up the front line with the small wares, plate ware, and equipment needed to effectively serve all food items
- Keeping the station restocked, cleaning small, and large trays and tray stands, reading order tickets, and placing them onto the ticket minder
- Tracking cooking times on all food orders and checking them for plate presentation, appearance, and the proper degree of doneness
- Garnishing finished entrees according to the restaurant's procedures and specifications and assisting servers as needed, to improve the dining experience of guests
- Performing all side work in the front and back of the restaurant as scheduled or assigned by the management.
- Delivering orders to guests' tables while the food is still hot and notifying waitstaff when orders are ready
