What are the responsibilities and job description for the Front Desk Host position at Andaz Miami Beach?
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
Andaz Miami Beach is now recruiting Front Desk Hosts to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
Position Summary
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for engaging conversation and has a direct impact on creating a memorable guest experience. Other duties may include processing forms of payment and responding to guest inquires. You will be the face of Hyatt as a Front Office Associate. You may also be required to assist with PBX telephone operator and concierge duties as needed.
To ensure success you will be professional and pleasant in challenging situations and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.
Position Responsibilities / Essential Functions
- Greeting and thanking guests as per Forbes standards.
- Perform all guest check-in and checkout procedures; which includes obtaining or confirming guest information, assigning rooms, activate and distribute keys, etc.
- Posting charges to appropriate guest accounts and collect payment for room charges and other fees.
- Make and confirm reservations for guests.
- Answer phones and direct calls to appropriate personnel.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Following all established SOPs and using approved Checklists.
- Up Selling guest rooms and promoting World of Hyatt (WHO) and other hotel services.
- Complete various additional tasks and assignments as needed.
