What are the responsibilities and job description for the Customer Service Representative position at Andersen Sterilizers, Inc.?
Our growing medical device company is looking for a motivated and detail oriented person to join our team as an ON-SITE Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. This individual will perform a variety of clerical duties. After 90 days of successful employment, the CSR will be eligible for weekly bonuses based on sales.
Job Responsibilities:
- Obtain and process invoices
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with customers on matters relating to products, warranties, repairs, shipping and billing issues
- Handle customer complaints and returns
- Provide basic technical telephone support to customers (backup sales staff), including documenting/referring customer problems
- Refer more involved technical problems to service team
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Required Skills / Experience:
- 1-2 years' experience in Customer Service
- Proficient with PCs / standard office products
Desired Skills / Experience:
- Ability to remain professional and courteous with customers at all times
- Excellent verbal and written communication skills
- Ability to adapt to a changing environment and handle multiple priorities
Required education:
- High School Diploma or equivalent
References Required
Job Type:
- Full-time, 8:30am – 5:00pm Monday - Friday
Job Location:
- Haw River, NC 27258
Andersen Products has been a leader in the field of low temperature sterilization for over sixty years. We are located on the wooded campus of Health Science Park, between Chapel Hill and Burlington, NC. Please refer to our website (www.sterility.com) for more information on our Company and our products.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $15 - $16