What are the responsibilities and job description for the Service Greeter/Valet Position position at Anderson Automotive Group?
Position Summary :
Service Greeter ensures customers are welcomed to the dealership immediately upon arrival in a warm, inviting and professional manner. The position is responsible for "wowing" customers with a warm and friendly greeting, assistance, and always outstanding customer service.
Goals and Expected Behaviors :
1.Increase / improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scores
- Greet customers, employees and visitors with a smile in an enthusiastic and friendly manner
- Walk customers to amenities including restrooms, refreshments, reception area, service or other areas of the Dealership accessible to customers
- Assist customers anytime and anywhere in the dealership
- Insure customers have a surprisingly great experience
- Act, speak, dress and behave professionally at all times
- Anticipate the customer's needs by listening and asking clarifying questions
- Involve Sales Managers in any customer concern or issue
2.Insure customers are promptly and efficiently taken through the write up process
3.Maintain a safe dealership and work in accordance to safety standards
4.Exceed the expectations of internal and external customers
5.Other duties as assigned
Essential Functions of the Position
Skills, Education and Certification Requirements :
Physical Demands
Why Automotive :
Career growth : Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability : Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology : There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.
