Position Summary :
Lube Technician provides quality maintenance service on guest vehicles including oil changes, tire rotations, lubrication, replacing fluids, tires, wipers and filters, checking routine gauges including tire pressure, transmission and power steering fluid.
Goals and Expected Behaviors :
1.Increase / improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scores
- Greet guests, employees and visitors with a smile in a friendly manner
- Fulfill commitments
- Assist guests anytime and anywhere in the dealership
- Insure guests have a surprisingly great experience
- Act, speak, dress and behave professionally at all times
- Anticipate the guests needs by listening and asking clarifying questions
2.Performs maintenance work to vehicles maximizing productivity
Plan, organize and maintain efficient work flowMinimize distraction.Refrain from conducting personal business (Facebook, twitter, texting, phone calls during shop hours)Communicates to Service Advisors and Technicians repairs in need of work3.Maintain CSI standards and contribute to overall shop CSI by performing thorough work
Performs lube, oil and filter changesLubricates joints, idler arm steering knuckles, tie rod ends and ball jointsReplaces filters, wipersServices brakes and performs tire rotationsChecks battery, air pressure, windshield fluid, transmission fluid and power steering fluid, coolant, replenishing as neededTake responsibility for work ordersMaintain shop cleanliness4.Maintain a safe shop and work in accordance to safety standards
Wear safety goggles when using power equipment and working under vehiclesLift and carry objects according to safety proceduresWear slip resistant shoesAsk for assistance when lifting and / or carrying heavy objectsOperate power equipment with proper guards and in a manner that the equipment is designedKeep shop clean and free from slip, trip and other hazardsOperate vehicles in a safe manner using defensive driving techniques5.Create value in service provided and the shop
Install completed reminder stickers in vehiclesInsure vehicle is clean and free from residue or fingerprints6.Other duties as assigned
Essential Functions of the Position
Diagnose repair needs on vehiclesAbility and knowledge to conduct repair orders and mechanical work on vehicles beyond basic oil and filter changes, tire rotations, wiper and fluid replacement, etc.Operate a phone, computer and other general office equipmentWork with the public in a professional and guest centric mannerCommunicate with guests, vendors, managers and co-workersAnswer questions regarding vehicles, the dealership and serviceAbility to read, understand and follow instructionsAbility to drive and operate a motor vehicle safely and within the legal guidelinesSkills, Education and Certification Requirements :
Valid in-state driver's licenseModerate computer skills and demonstrated ability to learn other programsAbility to effectively build a rapport with othersGood communication skillsValid driver's licenseAcceptable motor vehicle recordOrganizational and time management skillsHigh School Degree or equivalent experiencePhysical Demands
Works in a variety of temperatures; periodically exposed to the weather including rain, snow, heat and coldBends, stoops and goes from a standing position to a squatting position (and vice versa) several times throughout the work shiftPushes, pulls, lifts and carries objects up to 30 pounds frequentlyPushes, pulls, lifts and carries objects up to 65 pounds occasionallyUses hands, wrists and arms in repairing vehicles with twisting, grasping and other motionsWorks in confined spaces, under vehicles and stooped over engines frequentlyTravels throughout the dealership and lots occasionally on foot and in some circumstances a Company provided golf cartWhy Automotive :
Career growth : Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability : Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology : There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.
