BRANCH OPERATIONS COORDINATOR - MARKET COMMON

• Manages work activities of branch tellers and CSR’s by overseeing, planning and scheduling duties.
• Exercises authority to make decisions and approvals necessary in daily branch operations.
• Manages difficult customer situations and responds promptly and appropriately.
• Confers with Retail Sales and Service Leader to resolve operational issues and extraordinary occurrences.
• Ensures that adequate supplies, forms, and essential office materials are available to branch staff.
• Administers teller processing remote overrides.
• Monitors the general ledger teller outage accounts and is notified of all cash outages.
• Initiates reconciliation of the branch’s cash items.
• Monitors adherence to cash limits with tellers and vault custodian.
• Oversees activities of tellers and CSR’s to ensure adherence to all bank policies including but not limited to BSA, dress codes, etc.
• Coordinates courier services as needed.
• Assists loan officers as needed.

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well