Director, Ancillary Services

Description

Director, Ancillary Services

Job Summary: Join our leadership team at the Anderson Orthopaedic Clinic as the Director, Ancillary Services, where you'll play a pivotal role in shaping the future of our healthcare services. This key leadership position serves as the “General Manager” of our ancillary service lines of business, and will be responsible for maximizing patient referrals and care progression between Anderson medical providers and our Ancillary Service lines including Radiology services, Durable Medical Equipment (DME), Interventional Radiology, Pain Management, Physical Therapy, Urgent Care, and Pharmacy. Reporting directly to the practice COO the Director, Ancillary Services’ daily duties will include facilitating the effective and timely transfer of care between AOC providers and ancillary service lines through education of providers and staff, ensuring resources are in place to support patient education on the benefits of AOC services, as well as tracking, analyzing and reporting intra provider & service patient flow patterns. In addition, this position will partner with individual ancillary service line managers/supervisors in performance planning including the setting of performance targets for patient satisfaction and service, physician and staff productivity, budget, as well as reviewing achievement of these targets.  

Primary Job Duties & Responsibilities:

• Ensure achievement of annual operating and financial metrics for all ancillary service lines of business.
• Oversee the management of daily ancillary service operations at clinic(s).
• Operates within the context of an established budget. Provides input for annual budget and maximizes opportunities to meet and exceed budget guidelines.
• Develops goals for operations and ensures that these goals align with organization goals.
• Plan and allocate resources to provide excellent patient care across multiple service lines.
• Develop, implement, and coordinate patient care programs in collaboration with medical staff and leadership.
• Monitor operations to ensure quality care and regulatory compliance, participating in performance improvement initiatives.
• Manage financial performance, develop budgets, and monitor variances.
• Support strategic planning, resource allocation, and fiscal stewardship.
• Foster a culture of service excellence, employee ownership, and communication.
• Ensures that all business functions are running smoothly and all processes are effectively and efficiently in place.
• Reviews processes and makes recommendations for improvement.
• Represent the organization in community and professional settings.
• Ensures processes, protocols, and resources are in place to aid in the delivery of safe, high-quality patient care and exceptional patient experience.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions for both direct and indirect reports.
• Participates in hiring of new team-members, and engages with existing team members to drive retention.
• Maintains a positive and welcoming work environment for all team members. 
• Performs other duties as assigned.

Requirements

Education:

• Bachelor’s degree in health administration, business administration, or related field.  

Experience:

• Minimum 10 years of progressive responsibility in clinical/operational role overseeing ancillary services within an outpatient clinic or hospital setting
• Experience overseeing procedural area with direct patient care
• Experience with service line program start up and development
• At least 5 years of supervisory and financial management experience required.
• 3 years of experience working with physicians in healthcare settings.
• Experience with state and federal healthcare regulations.
• Experience with vendor negotiations and financial management, including budgeting and strategic planning.

Skills/Knowledge/Abilities:

• Leadership in operational, financial, and performance standards.
• Strong communication and interaction with senior management, physicians, and staff.
• Analytical thinking to solve problems, improve processes, and develop strategies aligned with organizational goals.
• Commitment to diversity, confidentiality, and staff development.
• Strong collaboration, program development, and community partnership skills.
• Adaptability to lead operational changes in the evolving healthcare environment.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Hours: Full-time, Monday-Friday. Most work is during office hours. Occasional evening and weekend work, as necessary.

Work Environment: Multiple locations, Clinic office, well lighted, well ventilated. Work may be stressful due to a busy office. Continual interaction with others.  

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.