Demo

Parts Counter

Anderson Equipment Company
Shippenville, PA Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 3/25/2025

Job Description

Job Description

Company Profile :

Anderson Equipment Company is one of the largest heavy equipment distribution companies in the Northeast. It is a family-owned, private company that has consistently grown and achieved financial success for almost 90 years. Currently in its third generation of family ownership and management, the company spans six states – West Virginia, Pennsylvania, New York, New Hampshire, Vermont, and Maine with 19 branch locations.

Job Description Summary :

The Parts Counter person will be responsible assisting customers and Anderson branches in fulfilling their specific needs for parts. This will require a thorough understanding of Anderson’s equipment product lines and the parts for each equipment model (make, year, type).

Customer Orders

  • Answering calls or emails to determine customer needs or questions; Researching and determining the correct parts needed; Finding the part in Anderson’s warehouses or other locations such as manufacturers or 3rd parties; Arranging for fulfillment of the order, including tracking partial shipments and fulfillment.

Inventory Control

  • Maintaining accurate records in Anderson’s computer systems for all inventory.
  • Parts Selling and Customer Service

  • Recommend and sell related items as requested by customer; Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues; Handle customer complaints in a professional and friendly manner .
  • Coordinate with the Service Department

  • This is a critical function to ensure technicians have correct parts for work orders.
  • Required Qualifications :

  • High school diploma or equivalent;
  • Work Experience in Parts position at Heavy Equipment, Auto, Parts dealerships;
  • Proficiency with computers including preparing looking up inventory parts, preparing tickets for filling orders and shipping;
  • Demonstrated knowledge of inventory controls, documentation, filling orders, shipping, receiving;
  • Professional communication skills to promote parts sales to customers and to resolve issues.
  • Compensation and Benefits :

  • Compensation depends on location, experience / skills, overtime : $25.00-$32.00 per hour.
  • Benefits include Medical and Prescription Drugs, Dental, Vision, Life Insurance, STD, LTD, Heath Savings Account, Employee Assistance Program, Paid Time Off (PTO).
  • Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company.
  • The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.
  • Salary : $25 - $32

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