What are the responsibilities and job description for the OPERATIONS COORDINATOR - AMG EXPRESS CARE - FT DAYS position at ANDERSON HOSPITAL?
Job Details
Description
Job Summary: The ExpressCare Operations Coordinator is responsible for coordination of professional provider services for multiple ExpressCare locations. The Coordinator collaborates with ExpressCare leadership and providers to ensure the clinics are working efficiently and effectively to provide quality care for patients. The Coordinator is responsible for timely and accurate charge entry. The Coordinator must have a knowledge of insurance and medical terminology and act as a resource to answer system, billing and account questions. The Coordinator should be multifunctional and have the ability to multitask with strong time management and organizational skills.
Service and Quality Standards:
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initiatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports Anderson Healthcare and Anderson Medical Group initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resource
Job Responsibilities:
- Produces monthly provider coverage schedules
- Completes and approves provider timesheets
- Collaborates with ExpressCare Medical Director and Administrative Director to complete provider performance appraisals
- Ensures productivity and actions of the clinics meet and support the overall strategies of the medical group
- Investigates patient compliant incidents in a timely manner as requested
- Works within department budgetary directives
- Submits accounts payable invoices in a timely manner
- Ensures correct billing information (including ICD-10 & CPT coding) is collected to produce and generate clean claims for submission
- Responds to billing company communication in a timely manner
- Supports the medical group compliance program and ensures that supportive documentation is maintained in an organized and easily accessible format
- Provides excellent customer service including problem solving and timely follow up
- Aids in the coordination of the credentialing process as requested
- Attends Anderson Medical Group meeting as requested
- Facilitates the timely submission of correspondence with payors, attorneys, etc. as required
Qualifications
Education Requirements and Other Requirements:
Education Level: High school diploma with some college coursework completed.
Technical Skills: Must possess strong computer skills including the use of Microsoft Excel, Word and e-mail. Must also develop proficiency with billing software to be able to evaluate accounts and promptly respond to inquiries regarding patient balances. Must have a knowledge base regarding the revenue cycle which includes demographic entry, charge/cash posting, insurance billing, refunds, reimbursement rates, bill runs, and fee schedules.
Experience Requirements: Minimum of two year related experience and/or training. Previous experience managing a medical practice preferred
Other Requirements: Strong communication, customer service and conflict resolution skills. Must have strong trouble shooting skills and problem solve in a timely manner. Must function independently with little supervision needed.
