What are the responsibilities and job description for the PATIENT ACCESS ASSOCIATE - CHS PATIENT ACCESS - PRN VARIES position at ANDERSON HOSPITAL?
Job Details
Description
Job Summary: Responsible for facilitating patient access for services at Community Hospital of Staunton by accurately and efficiently collecting demographic and insurance information and entering it into the hospital registration system, including coordination of any pre-determined patient financial responsibilities. As a front line employee, the Patient Access Associate is responsible for providing excellent customer service while also protecting the privacy of the patient’s health information.
Service and Quality Standards:
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with imaging center policies and code of conduct
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initiatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
Growth
Is a loyal ambassador
Demonstrates commitment to imaging center mission and vision
Is active and involved
Supports imaging center initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of imaging center resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources
Primary Job Responsibilities:
- Responsible for greeting each patient as they present for services and obtaining identification and insurance information. This includes confirming all existing patient information in the record and/or obtaining any new information applicable to correctly complete the patient registration.
- Responsible for following all of the procedures set forth for services in the event there are special processes that have been created for the registrars to follow.
- Responsible for performing all appropriate eligibility verifications that are required at the time of registration so the record is appropriately setup for payment, this includes making any notes that would assist in the payment process.
- Responsible for reviewing all physician orders presented and ensuring that the correct physician is added to the record. This includes contacting the physician office if the order is not complete i.e. no diagnosis or to secure payment.
- Responsible for completing the Medicare Secondary Payer Questionnaire (MSP) with the patient to determine if Medicare is primary.
- Responsible for determining if any non-scheduled services have insurance that may require authorization prior to the patient receiving the service. If so, the registrar is responsible for making contact with the physician’s office for authorization, receiving any financial responsibility and documenting into the record the appropriate information.
- Responsible for determining if a patient has any financial obligations that should be collected at the time of registration and provide any immediate financial counseling that is required or direct the patient to the appropriate staff to further counsel the patient with their patient options if necessary.
- Responsible for all of the cashiering functions which includes collecting money from the patients as applicable, posting the receipts in the system, balancing the drawer and appropriately completing the final reconciliation documentation and depositing the receipts at the end of the shift.
- Responsible for explaining and reviewing all registration consents/forms with the patient or the responsible party prior to obtaining signatures and witnessing. This includes providing the patient with a copy of the patient forms and scanning the forms into the imaging system if not using E-Signature.
- Responsible for communicating with the receiving departments when the patient registration completed and the patient is ready for the service as applicable, this includes considering the patient’s physical abilities and determining if a wheelchair or an escort for transport is needed.
- Responsible for understanding and knowing the system downtime processes in the event of a major incident or maintenance downtime.
- Responsible for daily review and completion of any registration issues appearing on a worklist created by your supervisor. Any issues need to be correct prior to the billing date.
- Responsible to maintain the lockbox of keys for the hospital and sign keys out to authorized personnel.
- Responsible to maintain an accurate list of all Inpatients by name, room number and directory preferences.
Qualifications
Education Requirements and Other Requirements:
Education Level: High school diploma or equivalent.
Prior Customer Service Experience is required.
Experience Requirements: Typing skills of at least 50 wpm
Medical Terminology course or background preferred
Excellent communication and customer service skills needed
Computer and organizational skills
Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid.
