REGISTRAR/SCHEDULER - CHS PHYSICAL THERAPY - PRN DAYS

Job Responsibilities:

1. Attends reception desk and performs clerical and receptionist duties.
2. Performs patient registration.
3. Compiles and records medical charts, reports and correspondence.
4. Answers telephone, schedules appointments and greets and directs patients, salespersons, and visitors.
5. Confirms patients’ insurance eligibility with insurance companies, performs pre-certifications if needed, and verifies patient’s benefits for physical therapy treatment.
6. Collects co-payments at time of visit in the form of cash, check or e-pay if needed.
7. Monitors and contacts “drop-out” patients. Attempts to reschedule patients with missed appointments.
8. Prepares next day charge sheets.
9. Post and balance all charges in CPSI System.
10. Processes requests from Health Information Services Dept.
11. Maintains inventory of all office supplies and miscellaneous items.
12. Maintains list of all New Patients by: Patient Name, Physician, Insurance Type
13. Maintains all IE POC and DC POC for physician signature.
14. Compiles daily, weekly, and monthly statistical calculations to include visits, charges, units, average charge and percentage of arrivals per Clinician, as well as facility totals for inpatients and outpatients.
15. Other duties as assigned.

Service and Quality Standards:

1. Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers

2. People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

3. Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initiatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements

4. Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports hospital initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation

5. Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources

Summary : The Physical Therapy Registrar/Scheduler will work under the direction of the Physical Therapy Manager, and will be a very important team member of the clerical support team for the Physical Therapy Department. This individual must be dependable, trust-worthy, hard-working and work well with the other staff members of the Physical Therapy Department. This individual is responsible to fulfill the duties of the position, or to immediately notify the Department Manager of any reason they cannot fulfill the responsibilities of the job. This individual must be willing to accept instruction, direction, and performance feedback from the Department Manager or another Team member who is responsible for training this individual. This individual is expected to abide by the Confidentiality, HIPAA, and Safety policies of Community Hospital of Staunton.

Education Requirements and Other Requirements: High School Education or Equivalent. Candidate must have computer experience, accurate typing skills, and be able to operate a 10 key calculator. At least one year experience with medical insurance billing and knowledge of precertification requirements.

Education Level: High School Graduate or Equivalent

Certification/Licensure:. None

Experience Requirements: One year are more of working in a medical environment with experience in medical insurance coverage and pre-certification requirements.

Working Conditions: Work environment is an office type setting with a comfortable temperature level, and normal noise levels. There are no extreme environmental conditions associated with this job.

Physical Activity:
NA 0-25% 26-75% 76-100%
Lift/Carry X
Push/Pull X
Reach Overhead X
Climb X
Squat/Bend/Kneel X
Sit X
Stand X
Walk/Move About X

The most significant duties have been included in this description. Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.

Authorities for decision making
N/A
Candidate Requirements / Attributes
N/A
Dimension of the Position
N/A
Problem Solving Characteristics
N/A
Demands for Influencing
N/A