What are the responsibilities and job description for the Office Assistant/ Dispatcher Scheduler position at Anderson Mechanical Inc.?
Benefits:
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
Our busy HVAC and appliance service and installation company is seeking a skilled dispatcher scheduler to join our team. The ideal candidate will have a strong working knowledge of the industry and be able to handle all incoming and outgoing calls with exceptional customer service. As a dispatcher scheduler, you will be responsible for scheduling appointments for service and installation, dispatching technicians, and handling customer complaints.
Responsibilities:
* Answer all incoming phone calls and respond to customer inquiries in a professional and courteous manner.
* Schedule appointments for service and installation and dispatch technicians to job sites.
* Maintain accurate records of appointments and schedules.
* Handle customer complaints and diffuse upset customers by providing exceptional customer service and finding solutions to their problems.
* Communicate effectively with technicians to ensure that they have all necessary information to complete jobs.
* Work closely with other departments to ensure that all customer needs are met.
* Adhere to all safety guidelines and regulations.
Requirements:
* Minimum of 2 years of experience in a dispatch or customer service role.
* Working knowledge of the HVAC and appliance industry.
* Ability to handle high-pressure situations and diffuse upset customers.
* Excellent communication skills and ability to provide exceptional customer service.
* Ability to work independently and as part of a team.
* High school diploma or equivalent required.
We offer competitive pay, benefits, and on-the-job training to help you grow and advance in your career. If you have a strong working knowledge of the HVAC and appliance industry and are passionate about providing exceptional customer service, we encourage you to apply.
Salary : $12 - $15
