Weekend Pilot Car Coordinator

Company Overview

ATS is dedicated to providing a rewarding career path that empowers individuals to achieve their fullest potential. We prioritize ambition, work/life balance, and financial security, ensuring our employees can thrive both personally and professionally.

The Weekend Pilot Car Coordinator is responsible for supporting the movement of oversized loads by arranging certified 3rd party pilot car services in a timely manner, including negotiating rates and verifying final pilot car invoices.

Responsible for investigating and resolving all escort-related issues that arise during pickup, transit, and/or final delivery of load. Educate and promote ATS safety expectations and procedures to pilot car drivers.

Enhance and increase the regional pilot car base of Sentinel Pilot Car Services, by implementing sound marketing and customer service principles to attract and retain qualified pilot car drivers, while acting as the liaison between the pilot cars and truck drivers.

The first two months of training position hours are:

Monday--Friday 8:00 a.m. to 5:00 p.m.

After training period:

Thursday: 8:00 a.m. to 5:00 p.m.

Friday: 8:00 a.m. to 5:30 p.m.

Saturday: 8:00 a.m. to 5:00 p.m. (Remote)

Sunday: 8:00 a.m. to 3:30 p.m. (Remote)

Monday: 8:00 a.m. to 5:00 p.m.

Education and Experience

• Higher education (i.e. two- or four-year degree) and/or two years of general work experience or an equivalent amount of experience in a customer-driven, or transportation environment.
• Good understanding of marketing, sales, and customer service.
• Must have analytical and problem-solving skills to deal with the variety of issues that arise.
• Ability to adapt to ever-changing situations, delays, or unexpected events.
• Ability to collaborate with others and work in a team environment to meet and exceed department and company goals.
• Must have organizational and planning skills to deal with multiple projects and priorities at one time.
• Ability to work in a fast-paced environment with seasonal volume fluctuations.

Essential Duties and Responsibilities

• Select and secure properly certified independent contractor pilot car drivers to escort over-dimensional loads, while negotiating rates that are in line with current market condition strategy/pricing.
• Communicate logistical information to truck drivers and pilot car drivers necessary for a high level of service to mitigate delays.
• Problem-solving and troubleshooting issues through proactive communication
• Verify pilot car invoices for accuracy, utilizing tools to ensure accurate payment, in a timely manner.
• Address and effectively resolve safety concerns, service failures, communication issues, and pay issues when they occur.
• Build effective working relationships built on trust and respect.

Compensation & Benefits

• The anticipated base salary range for this position is $40,000 to $55,000. Base salary offered is determined by relevant experience, education, certifications, and geographic as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and/or company performance.
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Bonus opportunities

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Salary : $40,000 - $55,000