What are the responsibilities and job description for the Application Support Analyst position at Anderson Trucking Service?

Summary

The Application Support Analyst serves on the application support team, supporting internal customers for all services and supporting related questions of ATS's business applications. The role requires the ability to troubleshoot application issues and mature the application support process.

Education and Experience

2 or 4-year degree in information technology, computer science, software development, or related field or equivalent combination of education and experience.
2 years of application support and troubleshooting experience.
2 years of technical expertise in support in IT.
2 years of experience in process improvement, and process automation (or similar experience).
Experience with Electronic Data Interchange (EDI), particularly within a Transportation Management System (TMS), is highly desirable.
Must have experience with process improvement and process automation tools.
Must be self-motivated, and able to work on complex technical issues independently.
Be a team player, amenable to a variety of work projects.
Ability to work with cross-functional teams in a fast-paced environment.
Must be detail-oriented and analytical with the ability to apply data.
Proficient in responding to internal and external customer situations, responding to customer needs as required.
Think creatively and provide creative contributions to projects.
Demonstrate a proactive commitment to ATS corporate values and the success of all staff.
Proficiency in Microsoft Office (Word, Excel, and Outlook) required.
Excellent communication skills (written, listening and verbal).
Willing and able to travel infrequently, including overnight travel.

Essential Duties and Responsibilities

Collaborate with business and customer stakeholders to set up and support EDI transactions, ensuring seamless integration and efficient operations.

Analyze, test, and troubleshooting application-related issues and implement new software and product releases.

Perform initial triage on all new application issues.

Interface with other IT teams and 3rd party vendors for technical support and fixes.

Assist with developing and maintaining standard operating procedures (SOP's) for common technical issues and monitors to ensure compliance and consistency with the SOP's.

Prioritize support functions to minimize customer impact.

Consult on automating processes as well as creating documentation and instructions.

Maintain IT department technical documentation and support ticket system.

Research and resolve inquiries in a professional, timely, and accurate manner.

Identify faults, and issues and recommend appropriate paths to resolution as appropriate.

Assist with writing, editing, and proofreading technical documentation, user manuals, and training manuals.

Suggest changes to internal procedures that enhance the use of new or existing software.

Function consistently, effectively, and reliably in accordance with the Company's values as set forth in our core competencies and behaviors to foster ATS's culture (All Employee Competencies).

Perform work responsibilities outside of normal business hours and infrequent travel may be required.

Performs other duties, tasks, or responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position performs work primarily in an office setting.

Constantly in a stationary position and occasionally will move around.

Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).

Constantly conversing with internal and external customers in person or via phone system.

Compensation & Benefits

The anticipated base salary range for this position is $75,000 to $100,000. Base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work. In addition to the base salary, employees may be eligible for performance-based incentives, which can vary depending on individual and / or company performance.

Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.

EEO and Affirmative Action Statement

It is the policy of the ATS to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

The ATS designated person for issues concerning Affirmative Action / Equal Employment Opportunity is Director of Human Resources at 320-255-7400.

ATS is committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of the ATS to provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he / she is applying or in which he / she is employed.

The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

Salary : $75,000 - $100,000

Apply for this job

Receive alerts for other Application Support Analyst job openings

Application Support Analyst

What are the responsibilities and job description for the Application Support Analyst position at Anderson Trucking Service?

What is the career path for a Application Support Analyst?

Job openings at Anderson Trucking Service

Not the job you're looking for? Here are some other Application Support Analyst jobs in the St. Cloud, MN area that may be a better fit.

We don't have any other Application Support Analyst jobs in the St. Cloud, MN area right now.

AI Assistant is available now!