Manager, Property & Tenant Relations

ANDMORE is an omnichannel wholesale marketmaker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels. The company owns and operates more than 20 million square feet of premium event and showroom space, hosting live events in Atlanta, High Point, N.C., Las Vegas, and New York City. By pairing face-to-face events with always-on digital channels, ANDMORE provides truly omnichannel business platforms for its global customer base. 

What You’ll Do

A Property and Tenant Relations Manager (PTRM) oversees traditional property management functions and services through close collaboration with other ANDMORE operations teams - Facilities, Logistics, Tradeshow & Event Operations, Tenant Improvements, and Security.  PTRMs manage third-party contractors and service providers who provide operational support to the properties (housekeeping, parking, waste management, etc.).  PTRMs provide support for internally and externally produced and managed trade show and event operations on campus. PTRMs also assist with implementing ANDMORE’s ESG programs and policies.

The PTRM is also responsible for maintaining personalized and effective relationships between ANDMORE and its tenants. As the primary liaison between ANDMORE and its tenants, the PTRM facilitates showroom tenant improvements, oversees showroom maintenance requests, manages showroom access requests, and assists tenants with market preparation. The PTRM works closely with ANDMORE sales, leasing, and digital innovations teams to ensure a seamless transition as tenants are on-boarded.

The PTRM is the go-to person for tenants year-round and ultimately ensures each tenant’s experience at Market is successful. This relationship, coupled with professional service, differentiates ANDMORE in the furnishings, home décor, apparel, and gift industries and keeps tenants loyal to our team and our properties. PTRMs strive to build personal relationships to ensure each tenant is excited and well-prepared for Market.

The responsibilities below outline opportunities for a PTRM to interact with a tenant and enhance the relationship between both parties. The touch points are organized into five stages: New Tenant Onboarding, Market Preparation, Prior to Show Open, Show Open, Show Close, Off-Market and Move-Out when the lease term ends. Each interaction is an opportunity to bring the ANDMORE values and service standards to life.

• Maintain a strong working knowledge of Tenant leases and Landlord responsibilities therein
• Assist tenants with service issues and concerns and provide service recovery per lease agreements
• Work closely with tenants during the move-in and move-out processes of Market, managing inspections and documentation.
• Ensure fire and life safety code requirements are maintained throughout the properties and inform tenants of such requirements.
• In collaboration with Facilities and Tenant Improvement, conduct initial assessment and notification to permanent tenants in the event of fire, flood, and/or non-compliance findings from City Inspectors, Liens, etc.
• Implement applicable ESG policies and procedures pertaining to energy management, decarbonization, sustainable procurement, recycling initiatives, vendor diversity, etc. for areas and services under management.
• Assist in-house counsel in gathering information for insurance purposes.
• Work with applicable stakeholders on showroom construction and repairs, preparation and various tenant communications.
• Aid in coordination of work order services from janitorial, maintenance or security items.
• Ensure third party service contractors are meeting obligations outlined in contractual agreements and performing at a level that meets or exceeds ANDMORE’s standards.
• Provide routine property inspections to identify and follow up on repairs or maintenance necessary in building common areas and property grounds.
• Work collaboratively with applicable stakeholders to ensure the campus is clean, safe and in good working condition.
• Possess good knowledge of assigned property, general building best practices, and of tenant and product movement within the property.
• Maintain tenant contact information, input tenant notes and review general leasing information, including new and expiring leases.
• Distribute all Market-related documentation and literature.
• Handle Code of Conduct outreach, where applicable
• Facilitate building signage, where applicable
• Provide guidance for tenants on how to obtain Alcoholic Beverage Control (ABC) permits, where applicable

Position Responsibilities:

Tenant Onboarding:

• Send welcome email and ensure tenant completes initial forms (showroom contacts, access, keys, and badges)
• Partner with Digital Innovations Team to familiarize tenants with ANDMORE’s digital tools and platforms (Innovation Lab, Console, @Market App, RepZio and Insights products)
• Track new tenant correspondence and communications.
• Greet new tenants visiting the campus.
• Keep new tenants informed of construction and showroom improvements (send photographs of progress)
• Guide the new tenant through important Market deadlines and procedures.
• Review & understand all new leases.
• Review applicable ESG programs (waste management, recycling, energy management, etc.) with tenants to solicit and encourage their adoption and participation.

Tenant Communications:

• Communicate critical deadlines to manage tenant expectations per the lease agreements.
• Regularly provide verbal or written communications to keep tenants informed regarding applicable campus activities.
• Utilize CRM system to send scheduled e-Blasts to proactively keep tenants informed of important information or changes.
• Notify tenants of Landlord activities that may affect showrooms.

Market Ribbon Cuttings:

• Work with Leasing to obtain showroom ribbon cutting lists for Market, schedule & coordinate events with all participants, and ensure photographer present as provided by Marketing Team
• Request & manage temporary assistants to support activities (supplies and gifts)

Off-Market Daily Operations:

• Manage Tenant requests such as showroom access, product removal, vendor questions, construction/improvement items, maintenance issues and AC adjustments.
• Provide support to showrooms that are open daily and internally communicate needs.
• Act as the main point of communication for tenant community, informing tenants of showroom service issues (leaks, broken items, glass shattering) & upcoming campus activities, touching base with tenants on anniversaries & news items, and assisting with sample sales and special events.
• Meet with Leasing agents to review showroom activity, including new leases, expiring leases, evictions, showroom improvements, etc. Keep Leasing agents informed of relevant tenant activity, issues, and inquiries per the lease agreements.
• Inform tenants with expiring leasing on how to vacate and to bring the showroom “back to base”, managing exit inspections and completion/distribution of any documentation.
• May oversee showroom liquidations process (dependent on state laws):
  • Prepare product inventories.
• Solicit sample buyers.
• Coordinate charitable donations.
• Empty and clean showroom (prepare for new lease)

Qualifications

• Must have exceptional people skills and abilities to deal effectively with conflict
• Excellent customer service skills and the ability to communicate effectively
• Four-year college degree or equivalent experience preferred, CPM or CEM designation desirable
• Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, Outlook and MS Dynamics.
• Must be able to work with a wide range of cultures and all levels of tenant team members with minimum supervision and guidance
• Ability to anticipate tenant needs
• Must be detail-oriented
• Physically able to move in and around buildings without assistance
• Flexibility to work beyond a 40-hour workweek, when required
• While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to sit, stand, walk, use hands to handle or feel and reach with hands and arms.  This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• Must be technology savvy and be able to quickly learn (and teach) various software applications as it pertains to work orders and ANDMORE’s Digital Tools and Products.

Why you’ll love working at ANDMORE

Our Team Members are our most critical asset. The foundation for our success is built on teamwork, talent, creativity, hard work, and dedication. Together, we truly have a transformational opportunity to positively impact the industries in which we work. We are pleased to offer a wide array of comprehensive benefit programs and services that you would expect to see at a great company like ANDMORE including competitive medical, dental, vision, EAP, FSA, and 401k Retirement Match to name just a few. There are also a few differentiators like unlimited PTO, paid parental leave, BYOD (cell phone compensation), tuition reimbursement, Workplace Rewards providing discounts to a wide variety of consumer products and services, a “seed” grant of at least $1,000 annually into your Value HSA Plan, and considerably more!

Diversity creates a healthier atmosphere: ANDMORE is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

About ANDMORE

ANDMORE is an omnichannel wholesale marketmaker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels.

We are unique in that we own and operate the largest wholesale showroom buildings in the world where retailers and designers come to purchase products for their stores or clients – like a shopping mall for wholesalers. We also recognize that purchasing happens all year long, not just during market weeks, so we provide digital opportunities for buyers and sellers to connect anytime, anywhere as customer needs dictate.

ANDMORE is a Blackstone and Fireside Investments portfolio company. For more information, visit www.ANDMORE.com.

Salary : $1,000