What are the responsibilities and job description for the Customer Care Representative position at Andon Specialties?
ANDON Specialties is a national leading manufacturer's representative / distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a Customer Care Representative to join our TEAM in Houston, TX .
WHAT WILL YOU BE DOING?
- Support the generation of repeat sales by exceeding customer requirements and expectations.
- Proactively contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Achieve and maintain strong relationships with customers, vendors, and Andon sales team.
- Reply to email and telephone requests for customer purchase order entry, order changes, drop-ship order status updates and expedite requests in a timely manner.
- Use Prophet21 (CRM) to enter, maintain, update, and communicate sales order, customer, and vendor information.
- Proactively notify customers of estimated and scheduled delivery dates and any subsequent changes and work closely with the Principal or Vendor to expedite deliveries of scheduled shipments.
- Respond to the post-sale needs of Account Leaders and customers as assigned.
- Ensure all sales orders are on time and expedite the process when needed.
HOW TO SUCCEED IN THIS ROLE?
WHAT IS IN IT FOR YOU?
LOCATION : This is an on-site opportunity. This individual will work at the corporate office located on 2720 Reed Road, Ste. 280, Houston, TX 77051
ABOUT OUR TEAM : ANDON has proudly served the petrochemical, oil & gas, life sciences, and semiconductor industries for almost 40 years. In that time, we have maintained our commitment to delivering value in all we do through our people, products, and services.
ANDON SPECIALTIES, INC. is an EEO employer - M / F / Vets / Disabled
