What are the responsibilities and job description for the Practice Manager position at Andover Animal Hospital?
Veterinary Practice Manager – Andover Animal Hospital
Location: Andover, MA
Andover Animal Hospital is a full-service animal hospital dedicated to providing exceptional care to pets just north of Boston, MA. With a warm and inviting atmosphere, advanced diagnostic tools, and a commitment to excellence, our 9-doctor hospital is focused on improving the lives of pets and their owners.
We are seeking an experienced and passionate leader to join our team as a Practice Manager. In this role, you will oversee the day-to-day operations of our clinic, lead a team of dedicated professionals, and ensure the highest standards of care and service for our patients and clients. If you're a proactive and dynamic individual with a background in veterinary management, we want to hear from you.
Responsibilities:
- Lead and develop approximately 15 or more direct reports, fostering a culture of teamwork and continuous improvement.
- Partner with the Learning & Development team to ensure staff training and performance meet expectations and deliver an unmatched client experience.
- Collaborate with the Medical Director to maintain high-quality medical care and optimize veterinarian schedules for client needs.
- Manage various aspects of the facility, including purchasing, property management, and compliance with employment laws and regulations.
- Utilize creative marketing strategies to increase clientele and build the Urgent Care side of the business.
- Develop annual budgets, monitor practice revenue, and analyze key performance indicators (KPIs) to drive operational excellence.
Qualifications:
- At least 3 years of veterinary management experience required.
- Veterinary marketing experience is beneficial.
- Experience as a licensed veterinary technician (LVT) or certified veterinary practice manager (CVPM) is ideal but not required.
- SHRM-CP, BS, MBA, or other advanced degrees are a plus.
- Strong leadership skills with a focus on team building and staff development.
- Decisive decision-making ability and effective problem-solving skills.
- Ability to thrive in a fast-paced environment and adapt to challenges.
Benefits and Perks:
- Growth opportunities, including area and regional leadership roles.
- CVPM support and mentorship.
- Participation in Profit Sharing Program.
- Opportunities for Fear Free certification and Recover CPR training.
- Comprehensive benefits package, including healthcare, dental, vision, and disability coverage.
- Generous paid time off, including sick, personal, and vacation days.
- Team member discounts for pet care and referral bonus program.
- Supportive LGBTQIA healthcare options and mental health resources.
- Flexible spending and health savings account options.
If you are a compassionate and dedicated professional seeking to contribute to a team that prioritizes the health and happiness of pets, we want to connect with you!
Andover Animal Hospital is a proud United Veterinary Care Partner hospital, dedicated to supporting the unique culture of each partner hospital while empowering teams in their care for patients. Join us in creating sustainable, fulfilling careers in a profession we love.
ind12