Client Relationship Banker

POSTION SUMMARY

Follow the lead/direction of the Community Sales Manager. The Client Relationship Banker is responsible and accountable for assisting in the overall efficient operation and peak performance of a banking center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regular onsite attendance
• Flexible to work at other locations as needed
• Ability to work well with others in a team environment
• Provides accurate, efficient and exceptional customer service to internal and external customers
• Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
• Satisfactorily completes all training required for the position

Profitability – The Client Relationship Banker assists in evaluating processes and initiatives impacting the banking center’s profitability.

• Sales – Accountable for their own production and assisting the banking center sales process (coaching for referrals). Operate as the primary platform staff with a focus of growing client relationships. Must be fluent in the new account process.
• Operations – Backs up the Lead Service Representative for operations and deposit procedures, as needed.
• Reports – Be able to review, manage, and give direction from sales reports.
• Products - Consumer loan and deposit product fluency is required.
• Goals - Achieving sales targets and conducting regular sales/referral coaching.
• Fee Income – Assists in “appropriate” management of fee generation. Also makes recommendations for new fee opportunities.
• Expenses – Assists in the management of expenses. Also makes recommendations for reducing expenses.

Leadership – The Client Relationship Banker assists the manager in setting the tone, pace, and direction of the team.

• Management – As needed, will assist in the day to day supervisory responsibilities of the Client Service Representative. Ensures proper policies and procedures are followed and makes exceptions when warranted.
• Scheduling – When necessary will assist in efficient and cost conscience scheduling
• Communication – Following the direction of the Community Sales Manager, will participate in the weekly corporate and financial center staff meetings.
• Staff development – Following the direction of the Community Sales Manager, will assist with individual developmental career path plans (how to advance from one level to the next). When necessary, the CRB will assist with the disciplinary process.

Community/Business Development

• Community functions – The Client Relationship Banker is encouraged to be involved in various local community events.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities in the absence of the Lead Service Representative.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

Associates degree; one year certificate from technical school; or one year related experience and/or training; or equivalent combination of education and experience required.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence and routine reports. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTERATIONS

Must become a licensed annuity sales agent.

OTHER QUALIFICATIONS

Computer Skills: Ability to perform basic computer skills and operate computer programs. Proficient in Microsoft Word and Excel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

WORKING ENVIRONMENT/CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No hazardous or significantly unpleasant conditions (such as a typical office)

Noise level is usually moderate