Front Desk Agent/Concierge

We are looking for someone that is a company and team minded individual who is solution focused, a problem solver, driven to add value and advance the business. Open and willing to wear multiple hats to meet the daily needs of the business. This is a full and/or part time position in the salon. We have two locations (840 Willow rd, Northbrook IL. 60029) and Vernon Hills and bouncing between both locations is favored but not mandatory.

Customer Service

• Model and provide stellar salon experience for all guests, serve guest from beginning to end
• Manage appointment book to allow the salon to run smoothly
• Support and problem solve with service providers as situations arise and quickly resolve to prevent escalations
• Dress polished and professional for high end cut and color salon
• Work and cover the front desk as needed

Sales

• Fill last minute openings, drive retail sales and upsell services to maximize opportunities and meet salon sales goals
• Motivate stylists to sell, identify incentives, help them to reach personal and salon goals
• Run sales reports and identify growth opportunities for business

Training/Recruitment/Coaching

• Assist management team with hiring, recruiting and training of all new hires
• Develop and promote stylist and support staff
• Update and keep training manuals current
• Identify opportunities and implement improved processes/procedures
• Create and communicate new procedures internally
• Address sensitive topics with employees, e.g. dress code, timeliness, customer service, etc.
• Serve as resource to staff, “the go to person,” be approachable and willing to help

Inventory/Website/Salon Supplies

• Place and receive shop supply and retail orders with salon distributors to meet the business needs
• Define model quantities and order points for products with owner
• Manage credits and product returns with distributors
• Provide list and if needed shop for salon groceries
• Coordinate weekly flower order for salon
• Enter new products into Meevo and Shopify
• Fulfill website client orders
• Ensure product inventory accuracy across all systems

Register/Cash Management

• Oversee cash drawer is on and service/product purchases are accurately recorded
• Place hair extension orders and allocate proper funds to house and stylist
• Maintain fresh cash change purses at home location

Miscellaneous Management Duties

• Full time accessibility
• Serve as back up to Director of Operations, assist with projects to better business
• Attend staff meetings
• Manage phone system when closing early, holidays, etc. as needed
• Open/extend schedules and adjust service timing for stylists
• Entering payroll (currently being done but may become part of responsibilities)

Time Expectations

In our Vernon Hills Location we are open 6 days a week (closed Mondays for now) Days Nights and one weekend day needed.

In our Northbrook Location, we are open 7 days a week and have Days Nights and weekend availability needed.

Compensation

Part time/Full time Desk associates are typically hourly starting at $18 per hour with room to grow depending on performance and tasks given. PTO is 1 hour for every 40 hours worked according to Illinois law.

Full time/Part time Assistant Manager can be salary and will receive 1 week or 2 weeks PTO depending on hours worked.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Referral program
• Retirement plan

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to Commute:

• Northbrook, IL 60062 (Required)

Work Location: In person

Salary : $18 - $20